Ericka Murphy
Jacksonville, FL ***** ****************@*****.***
Work Experience
Picker/Packer
Amazon DSP - Jacksonville, FL December 2021 to Present
Use RF scanner to receive order request. Upon receipt find isle based on scanner location and bin that item is in. Scan item to confirm correct item is received. Place in bin. Upon either completion of picking or bin becoming full whichever comes first. Place bin on conveyer belt to be sent to packing and shipped
Machine Operator
Kraft Heinz Company - Jacksonville, FL Present
• Operates machines that perform filling and packaging functions.
• Makes minor adjustments as needed.
• Inspects filled packets to ensure that product is packaged according to specifications.
• Fills out production work orders properly- to include start/stop times- down time codes- and packaging material used.
• Dismantles- cleans and sanitizes equipment.
• Performs minor mechanical repairs and light preventative maintenance.
• Completes changeovers as per the production schedule.
• Fills in for other positions as necessary. Qualifications
Account Manager
Innovation Cleaning Svs
January 2015 to December 2021
responsible for the management of sales and relationships with particular customers. An account manager maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business. Account managers do not manage the daily running of the account. They manage the relationship with the client of the account(s) they are assigned to. Generally, a client will remain with one account manager throughout the account's duration. Account managers serve as the interface between the customer service and the sales team in a company.[1] They are assigned a company's existing client accounts. The purpose of being assigned particular clients is to create long term client relationships. The account manager serves to understand the customer's demands, plan how to meet these demands, and generate sales for the company as a result.
Provider Services Representative
Aetna
January 2011 to July 2015
Communicated with medical, dental, vision providers to process claims, determined in-network and out of network services to ensure proper coding and billing, provided approval and denial of claims with thorough explanation of benefits, determined eligibility of benefits, benefits compliance and pre- authorization for specialty benefits
Short Sale Negotiator
Bank of America
June 2010 to January 2011
Processed pipeline of 35+ loans monthly, negotiated terms of short sales with mortgage agents and attorneys, ordered BPO to evaluate property values for price negotiations, obtained signing authority of
75,000, met and exceeded goals of 17+ approvals monthly
PROFESSIONAL HISTORY Company, Title Dates
Underwriter H.A.M.P Specialist
JP Morgan Chase
May 2008 to June 2010
Mortgage Quality Specialist
JP Morgan Chase
March 2006 to May 2008
Bankruptcy Specialist
JP Morgan Chase
August 2002 to March 2006
Education
Certificate
Everett Community College
April 2019
High School Diploma
Raines High School
June 2000
Skills
• 45 wpm (Less than 1 year)
• Excel (Less than 1 year)
• FHA (Less than 1 year)
• FNMA (Less than 1 year)
• loans (2 years)
• RF Scanner
Additional Information
COMPUTER &TECHNICAL SKILLS
Microsoft Office Suite: Word/Excel/PowerPoint/Outlook, Type: 45 wpm, working knowledge of the DU underwriting system, LP Underwriting System, AD Underwriting system, MSP/Fidelity, CPI System Conventional, Familiar with loans including FHA, VA, FNMA, FHLMC, FDCPA and RESPA guidelines