Customer Service Support Associate
Resume:
Portfolio History of Thandiswa
Sokoyi
My Objective
Re: Application for job vacancy
I am a hardworking and dedicated individual who would like to apply for an available permanent position as I am ambition driven, and will give 100% commitment to any task placed before me, and what I may lack in experience I make up with dedication and attention to detail as well as I always try my best to exceed expectation and I am very well rounded and a peoples person and will exceed group and team expectation to accomplish all goals and tasks on a daily basis.
I am readily available for an interview and look forward to hearing from you. Yours sincerely,
Thandiswa Sokoyi
***************@*****.***
Institution Qualification Subjects
Plumstead High
School
Grade 12 (Matric) English
Afrikaans
Mathematics
Literacy
Life Orientation
Life sciences
Geography
Business Studies
Company Period Position Duties
Webhelp SA LTD January 2018 –
January 2019
Customer service
associate / Technical
support associate
Customer Service
Advisor (One on One
and Telephonically)
Amendment of
account – rebilling
and statements
Customer Service
Queries Resolution
Complaints
Resolution
Direct telephonic and
email communication
with track and trace
Updating information
from courier and
suppliers for parcel
information
Sanclare Financial /
Sigma SA
January 2019 -
Current
Customer service
associate /
Collections associate
Customer services
inbound/outbound
Complaints Handling
Notifying of Relevant
Departments via
Email and Telephone
Amendment and
Adjustments of
Accounts
Correspondence with
Client/Customers on
Follow-ups
Raising of Marketing
and Financial
Concerns/Complaints
and Resolutions
Assisting with
Account Concerns
and Credit
Assessments for
Affordability
Cold calling
collections
Additional Skills:
For the duration that I have worked at Webhelp and Sigma SA, it has made me diverse within the roles I’ve been placed into. I’m reliable, flexible, adaptable and punctual. I have been a consistent top performer and have gained advanced skills in customer service and collections.
References:
Xolani Tom (Sanclare Financial) – 082-***-****
Sherezaan Matthews ( Webhelp SA) – 062-***-****
Fazlin Voters on (Sigma SA) – 084-***-****
Contact this candidate