Customer Service Automotive Sales

TIMOTHY A. WINNINGHAM

813-***-**** **********.***@*****.***

Dynamic, performance-driven management professional who demonstrates an executive presence leading progressive profit- generating operations, with a vigorous focus on organizational values. Perceptive ability to deliver rich strategies that capitalize on business opportunities, lower cost, and drive growth. Aiming to leverage extensive experience in all facets of automotive dealership operations to provide significant contributions with a forward-thinking company. CORE COMPETENCIES Training and Leadership Relationship Building Cost Reduction Inventory Control Business Development Budgeting Negotiation Account Management Research and Strategy Customer Service Inspiration Conflict Resolution Problem-Solving Financial Reporting Strategic Planning Collaborative Communication EXPERTISE AND EXPERIENCE HIGHLIGHTS

Mastery of customer relations techniques, accomplished at obtaining and retaining customer loyalty.

Expand brand recognition by identifying and developing specific customer base objectives and action plans.

Choreograph creative training and inspiration methods, achieving superior levels of team performance, resulting in consistent high sales and exceeding profit expectations.

Exceptional sense of identifying and capturing opportunities based on a clear understanding of trend, market dynamics, and consumer insights.

Accomplished multitasker, utilizing premier planning and organizational skills with the capacity to manage diverse responsibilities simultaneously in fast-paced, deadline-oriented environments. PROFESSIONAL EXPERIENCE Greenway Kia May 2022 to Present

Pre-Owned Director

• Define and implement long and short-term objectives, overseeing and controlling all daily used car operations, policy implementation, advertising/promotion, and strategic directives.

• Cultivate a positive work environment through effective hiring, training, and motivation efforts, resulting in top- performing teams and complete customer satisfaction.

• Analyze, develop, and administer monthly and annual budgets, initiating cost controls to ensure profitability.

• Introduce departmental goals with management team, based on exceeding customer expectations through continuous performance and service improvement.

• Provide an environment of mutual trust and respect, demanding lofty ethical standards from staff and management team.

Ferman Chrysler Jeep Buick GMC March 2018 to May 2022 Pre-Owned Manager

• Orchestrated pre-owned automotive sales operations, inspiring sales and training management and sales teams to create ownership opportunities.

• Established a customer-centric culture of communication, with a vigorous focus on customer satisfaction and loyalty.

• Instrumental in leading efficiency improvements by using creative techniques, solid pre-owned inventory management, quality systems, and aggressive used car pricing.

• Initiated and generated quarterly and annual pre-owned sales budgets.

• Collaborated closely with service operations, successfully implementing processes to decrease days to retail. page 1 of 2

TIMOTHY A. WINNINGHAM

page 2 of 2

Toyota of Tampa Bay December 2017 to March 2018

Pre-Owned Director

• Guided the organization to consistent goal achievement through effective planning, team leadership, and best-in- class customer service.

• Accountable for identifying staff vacancies, recruiting, interviewing, and selecting qualified candidates.

• Launched comprehensive new employee and ongoing training programs throughout the facility to improve departmental performance, resulting in high employee performance and retainment record.

• Fostered robust relationships with local companies, customers, and the community through business assessment, communicating available services and innovative solutions to establish long-term growth opportunities.

• Developed and generated monthly sales goals and profitability through meticulous analyzation of operational records and reports.

Courtesy Toyota July 2015 to January 2017

Pre-Owned Director

• Illuminated path to success, establishing a consultative, value-focused customer service approach, ensuring an enhanced customer experience resulting in significant repeat and referral business.

• Built customer confidence and loyalty through active listening to wants, needs, and concerns, offering timely and appropriate feedback.

• Maximized every training opportunity by providing in-depth instruction and utilizing a caring, hands-on leadership style to produce top-quality teams with extremely high morale.

• Sought out areas in need of improvement, continuously monitoring and evaluating performance levels, setting beneficial role model example for management and team members. Lokey Kia December 2014 to July 2015

General Manager

• Planned, directed and coordinated total dealership operations, including sales, finance, accounting, detail, and service.

• Identified dealership’s internal strengths and inefficiencies through extensive industry and market analyzation, translating into strategic plans to ensure continuous growth.

• Ensured store performance exceeded corporate objectives and growth through diligent management of internal processes and individualized team member support.

• Created strong business relations with local companies and vendors through business assessment, communicating available services and co-sourcing solutions to meet customer expectations. Courtesy Nissan/Hyundai December 2010 to December 2014 Pre-Owned Director

• Kept abreast of market conditions and competition, providing progress updates on new business development activities and other key indicators to the management team.

• Forged and sustained strong business relations with dealers, buyers, and clients, communicating available services and co-sourcing solutions to meet customer expectations.

• Streamlined and implemented new member and continuous training plans, ensuring knowledgeable and efficient performance, realizing significant monthly and quarterly sales production increases.

• Accountable for contracts in-transit, managing the pre-owned inventory while simultaneously controlling mix, assuring proper inventory age-alignment.

TECHNICAL SKILLS Microsoft Office Applications: Word, Excel, Outlook CRM Systems: DealerSocket, Elead, Momentum, Advent DMS Systems: CDK, DealerBuilt, Reynolds & Reynolds, Dealertrack, vAuto

Contact this candidate