Cindy Ferrier

Bowie, MD *****

adtnad@r.postjobfree.com

+1-301-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager/Bookkeeper

Council on Dairy Cattle Breeding - Bowie, MD

February 2020 to Present

• Responsible for the overall administration of the office, with other ancillary responsibilities including HR functions

• Responsible for overseeing the basic accounting functions related to the operation of the business including routine reconciliations, review of bank statements, processing payroll, and invoicing/vendor payments.

• Support the administrative functions of the office to include reservations, confirmations, and other office-related responsibilities.

• Process Accounts Payable & Accounts Receivable;

• Process monthly rent invoices/payments;

• Process daily bank deposits; daily/monthly cash flow report;

• Perform bank reconciliations;

• support CEO, management team, and board with travels

• strategic planning follow up

• coordinate with vendors and contractors

• record meeting minutes

• facilitate new hire onboarding

• recruiting support

• schedule meetings and prepare agenda materials for meetings Medical Office Manager

BK BEHAVIORAL HEALTH CENTER - Lanham, MD

January 2019 to November 2020

• Hire and train administrative staff

• Monitor and evaluate staff performance

• Schedule staff to meet operational requirements

• Establish office policies and procedures

• Implement and monitor office policies and procedures

• Manage insurance contracts and ensure compliance with contracts

• Responsible for facility cleaning, hygiene, safety and maintenance

• Ensure regulatory compliance with current healthcare regulations, medical laws and ethics including but not limited to HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

• Keep track of equipment and devices and manage inventory

• Liaise with vendors regarding equipment and supplies

• Ensure patient records are current and accurate

• Supervise patient scheduling

• Oversee registration of patients

• Provide education material to patients

• Communicate with patients regarding inquiries and complaints Business Office Manager

ARBOR COMPANY - Lanham, MD

July 2018 to December 2018

Streamline hiring and orientation process with accurate and complete documentation

• ACCURATELY MEET TIME SENSITIVE DEADLINE FOR BILLING, COLLECTIONS, PAYROLL AND ACCOUNTS PAYABLE

• MAINTAIN CLEAN ACCOUNT RECEIVABLE AGING AND ADMINISTER THE COMPENSATION PROGRAM

• PARTNER WITH DEPARTMENT HEADS TO PROCESS ACCOUNTS PAYABLE

• PROCESS PAYROLL AND MAINTAIN EMPLOYEE FILES

• OVERSEE AND PROVIDE LEADERSHIP FOR HIRING AND ORIENTATION PROCESS ACROSS ALL DEPARTMENTS

• TRACK ALL ONGOING TRAINING REQUIREMENTS

• Monitor community's purchases

• Perform bank reconciliation Package by verifying bank statements for the month and submit to the Executive Director for approval.

• Provide financial reports and expenditure reports and end-of-year funding balance

• Review budget requests and provide advice on available budget.

• ENSURE EMPLOYEE EVALUATIONS AND COUNSELLING ARE CONDUCTED

• MAINTAIN COMPLIANCE WITH LOCAL, STATE AND FEDERAL STANDARDS THAT IMPACT HR FUNCTIONS

• MAINTAIN OPEN COMMUTATION WITH RESIDENTS, STAFF AND BUSINESS PARTNERS

• Handle employee relations counselling, outplacement counselling and exit interviewing.

• Assist in evaluation of reports, decisions and results of department in relation to established goals. Recommend new approaches, policies and procedures to continually improve efficiency of the department and services performed.

Regional Office Manager

WEXFORD HEALTH - Columbia, MD

October 2017 to June 2018

Supervise and coordinate overall administrative activities of the administrative staff and maintain office services.

• Design and implement office policies

• Organize office operations and procedures

• Negotiate purchase of office supplies and equipment, for the regional and site staff in accordance with company purchasing policies and budgetary restrictions.

• Conduct periodic staff meetings, and attend facility meetings and training as required.

• Coach and discipline regional office staff

• Review and approve office supply acquisitions

• Organize orientation and training of new staff members

• Assist the Director of Operations with oversight of the contract-wide health care delivery system and day-to-day leadership of service delivery areas' (SDAs) Regional Administrators (RA's), with a focus on the administrative areas of the facility health care units

• Ensure contract-wide compliance with all human resources policies, procedures and programs including workforce planning, recruiting, training and development, compensation and benefits, performance evaluation, and on-boarding

• Interact with Maryland DPSCS administration and facility authorities to facilitate timely and efficient delivery of services.

• Assist the Director of Operations in the preparation and monitoring of the health services budget for the contract.

• Monitor statewide labor and overtime monthly, ensuring sites are working within budget.

• Develop and implement procedures to comply with administrative and institutional directives of the facility and the Maryland DPSCS.

• Assist in the recruitment of qualified state-wide and regional-level staff.

• Participate in interviewing and hiring, and approving final selection of new employees ACCOUNT SPECIALIST/ Medical Operations Manager

COLUMBIA FERTILITY ASSOCIATES - Washington, DC

October 2014 to September 2017

• Seamlessly manage coordinate administrative and clinical services for three physician office sites.

• Improve existing processes, procedures and standards to increase efficiency and effectiveness in an office, provide process improvement.

• Coordinate with the HR Department, the staffing (hiring), termination, corrective action for performance issues, and prepare and maintain documentation.

• Screen resumes for interview and perform phone screen interviews, check potential employees references.

• Promote team-work and cooperation to achieve shared objectives.

• Engage with clients to identify their needs, define the issues, and provide them with clear and articulate information relative to how CFA can meet their needs.

• Work with physicians' groups, managed care, doctors and hospital administration on performance, compliance, practice, analytic reports, IT and denial issues.

• Handle the tasks of coding, billing, A/R, collections and payment posting for three main offices.

• Participate in strategic planning for the company and create and implement action plans to realize new initiatives.

• Post and reconcile insurance and patient payments. Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.

• Monitor and review providers' schedules to strategize maximum capacity

• Understand insurance guidelines including Medicare and other government, private, self-insurance, and managed-care plans.

• Provide consultative expertise to health-care providers on increasing cash flow.

• Create and maintain good relationships with prospective clients. Human Resources Coordinator

SHADY GROVE FERTILITY CLINIC - Rockville, MD

March 2012 to October 2012

• Served as liaison between HR and employees and assisted with all basic Human Resources functions.

• Coordinated both current employees and new hires, making the transition seamless

• Maintained and updated company's organizational charts.

• Developed pre-screening questions and conducted pre-screening phone interviews. Coordinated exit interviews.

• Assisted with payroll procedures.

• Obtained required approvals from HR director regarding all HR procedures.

• Carried out training and employee development programs.

• Communicated closely with all departments to ensure smooth relationships between them.

• Provided administrative support.

Administrative / Human Resources Assistant

OBGYN ASSOCIATES, P.A - Silver Spring, MD

January 2008 to March 2012

• Provided first class proactive administrative HR support service to colleagues and executive level partners.

• Handled full employee life cycle from recruitment, induction to exit, and for providing full administrative support to the HR Managers and Officers.

• Contributed to the development of recruitment and hiring management strategies, processed and led practices to help build and sustain a state-of-the-art organization.

• Analysed complex data and documentation for the managerial and executive teams.

• Monitored the HR department's expenditure.

• Negotiated terms and conditions of employment with staff.

• Coordinated appointment process for successful applicants.

• Escalated operational issues to senior management.

• Assisted with the vendors' logistics and meetings.

• Executed innovative ideas to select vendors for the practice.

• Executed innovative ideas to select vendors for the practice.

• Assisted in project to strategically implement new Electronic Medical Record system. Administrative Assistant / Receptionist

POTOMAC VALLEY ORTHOPEDIC ASSOCIATES, CHTD - Olney, MD September 2006 to January 2008

• Created welcoming environment for employees, patients and third parties.

• Interacted professionally with employees across all levels of the organization and maintained the highest level of confidentiality. Highly appreciated for tact and diplomacy in handling sensitive issues.

• Served as the first point of contact with external vendors.

• Gathered appropriate documentation for claims submission.

• Posted charges and adjustments.

• Maintained surgical logistics for all patients.

• Handled daily staff scheduling.

• Maintained records of purchased equipment and other medical supplies. Education

Master's in Human Resource Management

American Intercontinental University

2010

Skills

• Medical Office Management

• Medical Office Experience

• Office Management

• HIPAA

• Medical Billing

• Accounts Receivable

• Insurance Verification

• Management

• Medical Terminology

• Bank Reconciliation

• ICD-10

• Payroll

• Human Resources

• EMR Systems

• QuickBooks

• Medical Coding

• CPT Coding

• Google Suite

• Communication skills

• Computer skills

• Databases

• Typing

• Microsoft Office

• HRIS

• HR sourcing

• Organizational skills

Assessments

Recruiting — Proficient

March 2019

Managing the candidate sourcing and selection process Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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