Customer Service Csr

LH

LISA HAWKINS

**********@*****.*** C: 916-***-**** Sacramento, CA 95833

To secure a challenging and responsibile position where several years and invaluable experience in management, finance, customer service and bookkeeping will allow me to make a positive and productive impact. Customer service-focused

Guest relations

Time management

Employee training

Customer relationship management

Sales development

Negotiations

Licensed bartender

Bartending knowledge

Health codes compliance

Safe serving knowledge

Proficient in mixology

Suggestive selling

Outgoing personality

Self Employed Sacramento, CA

Housekeeping

07/2013 - Current

Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions. Interacted pleasantly with clients and patrons when performing daily duties.

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done. Organized supplies for efficient use based on expected customer needs. Corner Pocket Sports Bar Citrus Heights,

CA

Bartender

09/2012 - 07/2013

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Engaged in small talk with over 100+ patrons per day to build rapport and earn repeat business.

Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.

Balanced daily registers and generated sales reports to support financial and administrative objectives.

California Pizza Kitchen Roseville, CA

Bartender, Server, Trainer, Supervisor

09/2008 - 07/2012

Trained workers in every position, including food preparation, money handling and cleaning roles.

Maintained tight financial controls with highly accurate daily registers. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.

Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and Summary

Skills

Experience

smoothing process for wait staff.

Arranged boĴles and glasses behind bar to make aĴractive displays. Neatly sliced and piĴed fruit or garnishing drinks. Collected food, wine and appetizer orders from patrons and promoted upsell items.

Supported servers by preparing specialty drinks for patrons in all areas of establishment.

Prime Financial Mortgage Roseville, CA

Sr. Loan Officer

01/2004 - 09/2008

Refinanced mortgage loans.

Improved operations by working with team members and customers to find workable solutions.

Performed site evaluations, customer surveys and team audits. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Placer High School Auburn, CA

High School Diploma

California Food Handler Card

RBS Alcohol And Drugs Licensed

Mortgage And Loan Classes And Seminars

Education and Training

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