Warranty Manager Customer Support

AHMED M. ABBAS ATTIA

Arch. Engineer

Contact Information

Riyadh – Saudi Arabia

Day Phone: +966*-********

E-Mail: *****@*******.***

Mobile Phone: +966*-********

Personal Information

Gender: Male

Marital Status: Married

Nationality: Egyptian

Home Adders 3-ismail Mustafa ST. from Dar El-Saada ST. Zeitoun Resident now: Saudi Arabia - Riyadh

Driver license I Have

Career Objective

Self-motivated striving to utilize positively my education, experience& personal characters to help the organization in term of business mission achievement, develop the business & expanding channels throw researching and implement best practices to translate organization corporate strategy effectively into SMART goals. Professional Experience

Overall 28years’ experience in Architecture Engineering. Participate effectively & use my experience in Training, Technical support and Customer support, Managing the projects & Employees. Work Experience (in kingdom of Saudi Arabia)

Jun 2020 - Till Current

Project Manager at KEC (knowledge economic city)-Al Madina KEC company represents one of the economic development projects that have been launched within the cities system, The city have strategic location within the limits of prophet mosque, (Dar Al-Jawar is the closed compound consists of ( security gates-phase1/ 226villas -phase2/159villas-phase3townhue under construction- community center- social club- 3mosques- playgrounds -green areas & roads). (Main Duty):

- Preparation of budgets/work plan and Timetable

-Management of contracts with suppliers)

- Time /Cost /Quality Management

- Final inspection for residential units before substantial completion certificate.

- Receiving residential units for the company's projects (159 Villas in Dar Al-Jawar project)

- Orientation & delivering residential units to the end-users

- Follow–up & solve any technical issue relate for residential units after deliver to end-users(modifications-warranties-others)

-Physical Asset Condition Survey for common areas of project (models villas-playgrounds& green areas-community center-social club- mosque-residential areas-interior streets) to keep its Permanently in a Good Condition

- Follow-up with F.M team for services schedule of maintenance for compound Aug 2015 – Till Dec 2019

Projects Management- Construction & Warranty Manager/Community Manager Kinan is the bigger real estate developer in Saudi Arabia. Have largest projects( Masharf Jeddah & Masharf hills Riyadh )with complete services(grand mosque-parks-mall-interior streets-gates). (Main Duty):

- Selection & approval of finishing materials for projects according to the specifications and budget - Contracting with suppliers of materials and agreement on payments supply& installation according to schedule of the projects. 2

- Coordination between the materials suppliers and project management (receiving, quality & installation of the materials) according to schedule of the projects.

- Follow-up the executing schedule of the residential units during works execution (quality control).

- Inspect& receive finishing works items during works execution

- Final inspection for residential units before substantial completion certificate.

- Follow–up any technical issue relate for residential units after deliver to end-users (modifications-warranties-others)

- Receiving residential units for the company's projects (122 Villas&50apartments in Masharf hills project)

- Follow-up &setup and accoutering for residential units before delivery to the end-users.

- Orientation & Delivering residential units to the end-users.

- Follow–up any technical issue relate for residential units after deliver to end-users (modifications-warranties-others)

- Provide community services related to areas such as housing, inventory management, rental control, inspection, mail services, residential furniture and appliances, maintenance services, appliance repair services, and residential air conditioning services.

- Physical Asset Condition Survey for common areas of project (models villas-parks & green areas-sale office-big mosque-residential areas-interior streets-etc..) to keep its Permanently in a Good Condition.

- Preparing and managing budgets of maintenance working.

- Preparing and follow-up the regular& preventive maintenance schedules(executive working)

- Choosing & Contracting the services providers and Follow-up their services according to their contracts.

- Solve any technical issue related for common areas& Residential areas. April 2001 – Till Aug2015

Projects Management-Residential Handing Over Manager/Asset Control Manager Dar Al-Arkan is the largest publicly listed real estate developer in Saudi Arabia. Dar Al Arkan has a presence in all major cities in Saudi Arabia.(Main Duty):

- Selection of designs &specifications and finished schedule (materials)for the projects of residential units.

- Follow-up the executing schedule of the residential units during works execution (quality control).

- Final inspection for residential units before substantial completion certificate.

- Receiving residential units for the company's projects (220 villas in the Alrabie project /101 villas in the Yarmouk project/90 villas in Al-Moanasia project/200 villas in the Ashbilia project/256 villas &1800 apartments in the Al- Qasr project in south Riyadh).

- Follow-up &setup and accoutering for residential units before delivery to the end-users.

- Orientation & Delivering residential units to the end-users.

- Follow–up any technical issue relate for residential units after deliver to end-users (modifications-warranties-others).

- Provide with technical support (Analysis - Development - recommendations) for end-users (actual clie)

- Physical Asset Condition Survey for company units (sold/rent/ vacant) & a common area to keep it's permanently in a Good Condition.

- preparing and managing budgets of Preventive maintenance working.

- Preparing and follow-up the Asset Condition Program (executive working) for company’s units& common areas

- Preparing &Follow-up the preventive maintenance schedules for the rent/vacant units& common areas.

- Solve any technical issue related for rent/vacant units& common areas. 3

Other Experience (out kingdom of Saudi Arabia).

- Dar Al Mohandas Al masree from Oct 1992 till Nov 1994 Main duty: Finishing Engineering in company Projects.

- Cairo Engineering Group office from Nov 1994 till July 1995. Main duty: Supervisor for office Projects &Participation the design of Projects related to office

- Inter Cad office from July 1995 to Feb 1996 .

Main duty:Prepare Designs and do (As-BuiltDwg.) by using computer software.

- Arab Contractor (Othman Ahmed Othman) from Feb 1996 till April 2001. Main duty : Project Manager in different company Projects inside and outside country (Egypt-Emirates-Morocco) Skill Level Years practiced Last used

Microsoft Office (Word, Excel, Power Point) Expert More than 15 years 1 month less Creativity Expert More than 15 years 1 month less

Language Level Years practiced Last used

Arabic Native Language More than 20 years 1 month less English Good More than 20 years 1 month less

Education

Ein Shams University (Egypt) 1992

Degree:

Bachelor Degree in Arch Engineering –Degree good

and Project Degree Very Good

Training

1-Autocad Training

2- Photo Shop Training

Reference

Mr. Abdul Latif Al-Shallash (CEO-Dar Al.rkan) 050******* References & Certifications can be furnished upon request

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