Mail Carrier Postal Service, Cosmetologist/Salon Owner

Jennifer Amburgey

Mount Sterling, KY ***** • 859-***-**** • *************@*****.***

Professional Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experience

RCA (Rural Carrier Associate)

United States Postal Service, USPS- Jeffersonville, KY

03/2017 to Current

Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.

Signed and received mail with signature requirements upon delivery and loading.

Maintained records on customers with mail forwarding and change of address requests.

Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.

Communicated customer complaints, requests, and feedback to company management for swift resolution.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Cosmetologist

Allure Salon, Self- Mount Sterling, KY

12/2001 to Current

Maintained client treatment records and designed long-term care programs for return customers.

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Processed payments, entering sales in register for prompt customer service.

Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Answered phone calls and emails to schedule client appointments.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

Master of Arts: Cosmetology

Nu-Tek Academy of Beauty- Mount Sterling, KY. Graduated 04/2002

High School Diploma

Bath County Highschool- Owingsville, KY. Graduated 06/2001

Skills

•Planning and Coordination • Organization and Time Management

•Flexible and Adaptable • Active Listening

•Digital Recordkeeping • New Technique Development

•Adaptable to Changing Client Needs • Relationship Building • Customer Consultation

•Payment Processing • Problem Anticipation and Resolution

•Microsoft Office • Employee Training • Clear Communication • Leadership

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