Personnel Assistant Personal
Resume:
Summary of Qualifications
A dedicated professional with extensive work experience has resulted in excellent qualifications relating to customer service, inventory control, inventory audits, logistics, and office management.
Key Strengths Include:
Analyze and interpret data efficiently
Function well in positions requiring accuracy and resourcefulness
Skilled in assessing client needs, presenting solutions, and achieving client satisfaction
Experience
HSBC/Santander/Chrysler
2014 – 2021
Insurance Representative
Reviews and monitors all total loss, repair or gap claims on a daily basis.
Assists insurance adjusters with requests, questions, and problems regarding any pending claim settlements.
Initiates contact with customers or agencies through outbound calls to negotiate payments or to satisfy any deficiency balances.
Makes recommendations to file lien holders’ claims or repossess to ensure all possible recovery efforts are evaluated
Maintains losses at or below established guidelines for assigned job duties
Service Inbound calls in accordance with Quality Assurance requirements
Handles escalated customer/insurance agent calls routed from other departments
Assists with various Insurance reports for correction or review of accuracy
Acts as Subject Matter Expert for Insurance related questions and training
Identifies opportunities in order to improve the Insurance Processes and reduce turnaround times on claims handling
Properly document all account activity in the computer system.
Ensure compliance with policies and procedures with the Fair Debt Collection Practices Act.
Servicecraft Logistics
2005 – 2009
Customer Service Specialist
Daily duties include customer weekly/monthly billing (in SAP), monitoring inbound/outbound shipments, carrier scheduling, order entry, new product set-up, answer CSR main line, work orders for special projects (at customer request), daily employee time entry. Take inbound customer calls to assist with questions regarding shipments, bill reconciliation, etc.
Ozborne Hessy logistics ODC
2002-2004
Inventory Control Specialist
Inventory control, inbound/outbound order processing and scheduling/routing, order entry, supply purchasing, customer billing, on-site new hire processing (physicals, new hire packets, etc.), timekeeping, (i.e. vacation, sick), cycle counting, new customer/item set up, answer calls, Co-Chair Safety Committee, assist Operations Manager with daily demands throughout the facility.
Valspar
1998-2001
Personal Assistant
On-site personnel assistant, new hire testing, payroll transmission, new hire physicals (company and OSHA mandated), maintain all personnel files, Assist Operations Manager with daily file upkeep, certificate filing, OSHA logs, inventory updates, supply purchasing, invoice processing, maintain MSDS files/updates, answer calls and follow through with daily operating procedures.
Sommer & Maca Inc.
1995-1998
Office Manager/Customer Service Specialist
Order entry, answer customer calls, warehouse supply ordering, inventory control (including audits), timekeeping for payroll processing, special product ordering, daily billing, process re-stock reports and daily system back-up.
Education
Community College of Denver – Denver, Colorado – Associates Degree
Skills/Capabilities
Microsoft Office Suite
SAP
Assures 100% satisfaction among all clients
Execute daily assignments effectively
Efficient
Business orientated
Adaptable
Driven
References
Zachery Burks:
Pedro Zamudio:
Rhonda Patino:
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