Medical Billing Customer Service
Resume:
James Patrick Warren
*************@*****.***
EDUCATION
BA, History, University of Scranton, Scranton, PA
WORK HISTORY
MetroPlus
Assistant Director (2014-PRESENT)
Responsible for Out of Network Operations.
Ensure pertinent and actionable information is disseminated to all providers.
Recruit facilities and providers to build and expand the Metro Plus network.
Maintain records and prepare written and statistical reports concerning job development activities.
Conduct and schedule both phone and in-person negotiations.
Well versed in commercial healthcare pricing including the Medicare and Medicaid Network.
Extensive knowledge of commercial healthcare pricing and Medicaid and Medicare network
Managed relationships between the Plan, facilities and providers.
Tradition
Client Relationship Manager (2001-2012)
Responsible for the management of accounts and relationships with multiple international financial institutions.
Pursued and developed relationships with 40+ financial institutions.
Coordinated with satellite offices.
Oversaw a sales team to maximize productivity.
Managed accounts and relationships with major international financial institutions that resulted in new and long-term business for Tradition.
Developed strong relationships with clients and key personnel.
Coordinated sales with satellite offices globally.
Garban – Intercapital Plc
Client Relationship Manager (2000-2001)
Complied with company’s policies on legal and regulatory requirements.
Adhered to the Bank’s Code of Conduct.
Developed new customer relationships in assigned business segment.
Managed and provided relationship management and customer service support for existing relationships.
Performed administrative and customer service-related tasks including but not limited to maintaining departmental files, preparing and making presentations for use in proposals.
Handled communications relating to routine customer (internal/external) inquiries.
Prepared and distributed required, presentations, research reports and other types of communications/materials designed to achieve business objectives; general reporting to management on business performance.
Cantor Fitzgerald
Assistant Account Representative (1997-2000)
Specialized in 10-year bonds.
Acted as a liaison with client stakeholders.
Worked with clients to define their problems and co-create solutions.
Served as the day-to-day point of contact for clients.
Responsible for renewals and extensions of current engagements.
SKILLS
Computer Literacy: Microsoft Applications (Excel, Word, PowerPoint, Outlook, and FrontPage)
Medical Billing (Powerstep and CareConnect)
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