Professional Summary

I exemplify strong organizational, teaching, communication, problem solving, and customer service skills while working in a fast-paced environment. My professional experiences include over twenty combined years of Customer Service, Management, Claims Administration and Teaching.

Experience

Customer Service Agent Delta Dental, Farmington Hills, MI.

January 2019-Present

● Answers inbound calls from patients and dental offices in the tri state area.

● Adjust claims and process for payment.

● Correspond with various departments to resolve patients’ concerns and grievances.

Senior Support Specialist/Manager Bartech Group, DTE Energy, Detroit, MI

January 2017-2019

Planning and Design liaison, scheduling and processing the installation of electric services.

Gathered customer project data such as load sheets, proof of ownership and site plans.

Analyzed data provided and distributed reports to management and electrical line workers.

Payment remittance, data entry, accounting and quality reviewer.

Accounts receivable for residential and commercial accounts (all successfully balanced).

Kids Academy Supervisor Lifetime Fitness, West Bloomfield-Canton, MI.

May 2014-August 2019

Facilitated as Interim Member Services Office Manager in a fast-paced administrative environment.

Improved membership report and retention by 15% within ninety days.

Effectively resolved members’ concerns according to the companies’ goals and member satisfaction.

Drafted lesson plans and activities for educational and critical thinking.

Co-organized club events for child care department.

Trained newly hired employees.

Health/Investments Account Analyst Xerox Services, Allen Park, MI.

September 2012-May 2013

Account Manager of defined benefit plans for Ford retirees.

Managed 401K accounts and government health care plans.

Counseled participants on Medicare Parts A & B and HIPPA law practices.

Trained new employees on health info systems through an inbound call center environment.

Customer Service Manager Bed, Bath & Beyond, Beverly Hills. MI.

January 2010-September 2012

● Successfully prioritized and evaluated the teams’ standards according to the company’s goals.

● Interviewed and trained newly hired customer service representatives.

● Maintained successful working relationships between retailers and vendors.

Drama Teacher Marvin L Winans Academy of Performing Arts, Detroit, MI.

May 2008-May 2010

Wrote and produced several musical plays performed by students on the elementary and secondary level.

Successfully improved student classroom participation through integrating creative role playing exercises.

Developed lesson plans on relevant children’s books, poems and themes to promote student interest.

Drafted lesson plans and activities for educational and critical thinking.

Consistently received positive teacher evaluations from students and faculty.

Education

Worsham School of Mortuary Science, Wheeling, IL Anticipated Graduation Jan 2023

Mumford High School Detroit, MI. High School Diploma

Applied Skills/Experience

CANA certified as Crematory Operator, effective January 2021.

Experienced Customer Service Manager and Trainer.

Highly exceptional communicational skills.

References available upon request

Contact this candidate