Amber Behrendt
Clinton, IL *****
************@*****.***
Work Experience
Machine Operator
International Paper - Aurora, IL
March 2021 to Present
Machine operator completing orders, changing print plates, ink, making measurement, adjust the rollers and etc
General Manager of Food Service A&W
Restaurants - North Aurora, IL
April 2016 to June 2021
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Helped general management develop prices based on inventory costs and portion sizes.
• Responsible for achieving sales and profit goals
• Provided guidance to staff members on new procedures and policies
• Fielded telephone calls and complaints from clients
• Coordinated maintenance of the facility
Machine Operator Assembler
UFP - Clinton, IA
January 2013 to April 2016
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Followed tooling instructions and product specifications to determine and implement operational sequences.
• Maintained equipment performance by lubricating and cleaning components.
• Manually set up machinery, lathes and grinders.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Read and interpreted blueprints and schematics for production runs.
• Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
• Kept detailed production records and identified hold-ups.
• Set up and operated various machine tools and jigs to produce precision parts. Sales Associate
Pilot Flying J - Walcott, IA
March 2010 to July 2015
Education
High School Diploma
Rock Falls High School - Rock Falls, IL
June 2004
Skills
• Flexible and Adaptable
• Flexible & Adaptable
• Collaboration
• Conflict Resolution
• Customer Service
• Self-Motivated
• Self-motivated professional
• Microsoft Office
• Active Listening
• Good listening skills
• Decision Making
• Responsible
• Data Entry
• Food Production
• Assembly
• Labor Cost Analysis
• Mechanic Experience
• Cleaning Experience
• Basic math
• Microsoft Word
• Communication skills
• Typing
• Call center
• Sales
• Telemarketing
• Upselling
• CNC
• Troubleshooting
• Mechanical Knowledge
• Manufacturing
• Machining
Certifications and Licenses
Food Handler Certification
Assessments
General manager (hospitality) — Familiar
June 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Supervisory skills: Motivating & assessing employees — Proficient June 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food safety — Proficient
June 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Restaurant manager — Proficient
June 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.