Customer Service Deli Clerk

Gilbert Bernard Jackson *** Hillside Dr, Fairburn, GA 30213

****************@*****.*** Cell 678-***-****

Objective

To obtain a challenging position where professional growth can be achieved by providing an opportunity to apply the Management experience I have gained throughout my career. I am a self motivated, award winning, Sales maker and Manager with over 20 years of outstanding relationship building skills that drive sales and profitability.

Experience

Publix Supermarket Tyrone, GA

Deli Clerk 2021- Present

Offering premiere customer service by assisting patrons with Deli products and services. Duties include providing food for customers via slicing, serving, and cooking. Maintaining a clean and safe environment for staff and customers.

Tires Plus Stockbridge,GA

Sales/Service Manager 2013 - 2018

Daily interaction with front facing customers. Work as a liaison between the customer and technicians on Auto repair/ maintenance needs and requirements. Managed back shop to ensure safety protocol is being implemented at all times. Kept a daily log of Inventory which included In and outbound transfers. Responsible for keeping customers updated on their vehicles progress via telephone or front facing.

NCR/Volt Peachtree City GA 2011- 2012

System Support Technician

Collaborated with a team to resolve technical issues concerning Blockbuster Express rental kiosks. Manages help desk tickets as they come in, assigns to appropriate IT staff and updates priorities and information as necessary; sends out updates on open tickets on a regular basis. Responsibilities include taking inbound/outbound calls, creating incident tickets through GEMS, and remotely accessing kiosks to troubleshoot and resolve issues. Responsible for dispatching field technicians for sites that could not be resolved remotely.

Best Buy Peachtree City, GA 2006 - 2009

Sales Supervisor

Managed a team to create sales and profits by building a relationship with our customer base.

Trained associates on how to offer tangible and intangible products based off of customer lifestyle

needs. Performed inventory counts weekly for product replenishment. Responsible for creating weekly schedules that worked in relation to business traffic. Facilitation

of quarterly all store sales meetings which included strategic sales planning. Worked directly with Geek Squad to resolve customers PC and Home Theatre issues. Responsible for the most

promotions in a fiscal year. Achievers Award within my first year of management.

Education

ITT Technical Institute, Atlanta, GA 2010-2012

Associates of Science, Computer Network Systems

Reedley College, Reedley, CA 1997-1999 Associates of Science, General Studies

1.1.1.1.1 Volunteering

Save R Kids Orphanage Georgetown, Guyana 2016- Present

City Bridges Food Pantry Fairburn, GA 2016- Present

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