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Customer Support

Location:
Dayton, OH
Salary:
25/hr
Posted:
November 19, 2022

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Resume:

YVES (IVERS) PIERRE Dayton, Ohio 937-***-****

https://www.linkedin.com/in/iversp/ adtlzg@r.postjobfree.com

OBJECTIVE

An Account Management, Customer Support, or Business Development position in which I can use my strong customer service and management skills to create profitable and long-lasting partnerships between my employer and clients.

PROFILE

15 years of customer service experience in a wide range of industries with progressively more responsible positions.

10 years of sales and marketing experience, including new business development, client base expansion and channel sales development.

5 years of management experience, including business strategy, product development and improvement, recruiting, training and team building.

7 years of language instruction, interpretation and translation experience, in addition to ad hoc interpretation and translation experience in multiple positions that required fluency in several languages.

Industries: B2B, B2C, E-Commerce, Insurance, Tourism, Hospitality, Food and Beverage, Insurance, Staffing/Recruiting, Fashion Technology, Education.

Proficiencies: Salesforce, Google Analytics, CMS (Magento and Shopify), WordPress site building, social media (Facebook, Twitter, Instagram, Pinterest, TikTok, YouTube and Telegram), MS Office package (Word, Excel, PowerPoint and Outlook), Windows OS and hardware/software troubleshooting.

Languages: English (fluent – Interagency Language Roundtable ILR level 4+), Spanish (fluent – ILR level 5), French (native – ILR level 5) and German (proficient – ILR level 3).

US Work Status: Permanent Resident (fully authorized to work for any US employer).

PROFESSIONAL EXPERIENCE

Freelancing Recruiting

October 2019 to present

Independent External Technical Recruiter

All recruiting strategies settings.

Bringing great candidates from outside to your organization through a recruiting process by searching, screening applications and selecting the right candidates with the right skills for the positions which need an interview request, appointments are to be arranged.

I work through a commission structure.

I am open to discuss any other option which might work for your organization.

First Diversity Staffing

February 2022 to present

Office Conflict Manager & Technical Recruiting

Quick problem solver, I deal with Conflict Management (issue between internal vs internal, internal (employees) vs external (clients or independent workers)

Discrepancy and Tax education

Onsite and in office (English, Spanish, French and Creole) translation

Training development

Do onsite job orientation, drive a team from 5 to 15 associates at least twice a week.

Train liaisons to operation production machines.

Recruit potential candidate with the right skills for different job positions

Clients: Freshway, Dole, Weidmann Technology

Safe Haven Security/ADT November 2021 to Present

Relocation Manager

First point of contact: conversation engagement and trust-building.

Build strong rapport with potential customers.

Present features and benefits of ADT system and home monitoring service, including security, fire and carbon monoxide safety, home automation, and video options.

Obtain potential customer’s consent to tour house to identify weak points where the system should be installed.

Collect the customers information to proceed with purchase of system and monitoring service, including credit card payment.

Establish contact with ADT for customer verification of sale information

Finalize purchase with customer signature on purchase and service agreements.

Set up appointment for installation.

Freelancer June 2020 to Present

Client: Mr Metelus Empire, LLC

Project Management: Logo redesign, website design, business cards redesign, and social media accounts setup.

Customer Service: Follow-up with abandoned and cancelled orders, inbound and outbound emails.

Account Management: Website back-end management.

Increased earning to 80%.

Ivers Startup Corporation – Dayton, Ohio June 2020 to Present

Founder

Writing and executing projects to sell

Copertura Label – Berlin, Germany August 2016 to November 2019

Chief Executive Officer, Founder

Company Slogan: More than a way of living!

Created a fashion tech brand of heated jackets and a unique heated vest designed for both outer and inner use.

Copertura Label was one of the first companies to create a high fashion tech clothing in Europe.

Copertura ranked number 4 in a competition based in innovation made by the chamber of commerce and the Senators in Berlin, Germany.

Developed a robust business and sales strategy for a new online fashion brand.

Businesses assistance to identify opportunities and develop strategic plans to enhance same.

Created and developed company business strategies for short and long-term goals.

Worked closely with the CTO and Executive Team to contribute to the full cycle of product development.

Worked with the CMO participating in business events, professional conferences, and tours.

Oversaw daily operations and took over the Sales Department focusing on B2B sales.

Made high quality investing decisions to advance the business and increase revenue.

Created business plan.

Maintained a deep knowledge of the market and the new industry “Fashion Tech.”

Hungryhouse – Berlin, Germany July 2012 to July 2016

Regional Development Manager (United Kingdom - Germany) April 2015 to July 2016

New Business Development Manager (United Kingdom – Germany) January 2014 to April 2015

Sales Account Manager (United Kingdom - Germany) July 2012 to January 2014

A division of Delivery Hero.

Worked on product development with internal teams to align those products with existing capabilities.

Communicated with clients to identify their real needs, analyze their services and improve their outcomes.

Managed a team of 12 city development managers across 12 cities.

Built and increased market position by developing, defining, negotiating and closing business relationships.

Cold called as appropriate within my geographic territory to ensure a robust pipeline of opportunities (Southwest England).

Effectively developed and managed territory plans (routing and customer segmentation).

Represented my department as a company leader, giving presentations on Information and culture.

Awards:

oTop Performer 2013 (among 500 employees).

oHappiness Officer of the Year 2013: Spread the mission and company values amongst employees to develop strong company unity and positive energy to bring teams together for a better working environment and culture.

Universal Technology Articles (UTECHNA) – Berlin, Germany February 2012 to June 2014

Chief Executive Officer, Founder

Company slogan: Fair and easy to everybody!

Transitioned company from computer brand to worldwide e-commerce platform for electronics and electronic accessories.

Created a computer brand for people with limited resources/incomes to provide low-cost alternatives to industry leaders, such as IBM, Samsung, Dell, Toshiba, etc.

Opened the European market with 6 countries (Germany, Belgium, France, Switzerland, Russia, Netherlands, and Bulgaria), the American market with 4 countries (USA, Canada, Chile, and Argentina) and the Caribbean market with 2 countries (Haiti, Dominican Republic) .

Managed the overall operations: sales, customer service, human resources, information technology, product development (from concept to final product), manufacturing, and distribution.

Created strategic plan and oversaw business financials.

Created and implemented the company’s vision and mission.

Airbnb – Berlin, Germany November 2011 to April 2012

Sales Account Manager – English and French (France, Spain and UK)

Created presentations to market products to various decision-makers.

Cold called, inbound/outbound.

Built a pipeline with clients, meetups, and deal closure.

Built my personal sales lead lists.

Booking.com – Berlin, Germany February 2011 to November 2011

Customer Care Representative (Europe and America)

Managed large amounts of incoming calls related to the booking process, managed customer issues and the payment process

Handled complaints, provided appropriate solutions and alternatives within the time limits

Handled overbooking, find new room or hotels B2B level

Grand Circle Cruise Line– Berlin, Germany April 2010 to December 2010

Night Reception Manager

Also known as GC Fleet Management.

Handled late Check-in and early Check-out.

Answered calls/emails and follow up on all queries.

Moon Palace Hotels & Resorts – Punta Cana, Dominican Republic August 2009-March 2010

Training and Development Specialist

Redesigned and modified existing manuals.

Brought my own teaching methods to develop new course materials for the food and beverage department.

Paradisus Hotels & Resorts – Punta Cana, Dominican Republic August 2008-August 2009

Training and Development Specialist

5-star resort with 4000 employees, now Hard Rock All-Inclusive Hotel and Casino.

Designed and created training manuals and course materials for employee job duties and language use (English and French).

Worked closely with the human resources manager to conduct interviews with job applicants and employees in English.

Customized trainings for each department by consulting with executive managers to ensure trainings met the department needs and were up-to-date.

Evaluated employee language skills whenever employees applied for a promotion.

Completed Mega Consultores Personnel Management, Development and Supervision Program (1-year supervisory program for top 1% of resort employees).

Received Employee Recognition Award for increasing the employee English level from 40 to 80 percent in only 8 months time.

Cayena Beach Hotel & Resorts - Punta Cana, Dominican Republic 2007 to 2008

Holiday Sales Representative

Sold lifetime vacation plans, commonly called time-share.

Hotel Occidental Resorts – Punta Cana, Dominican Republic 2007

Holiday Sales Representative

Sold lifetime vacation plans, commonly called time-share.

Infinity Consulting Group – Puerto Plata, Dominican Republic 2006

IT Recruiter

A division of American Cyber System.

Developed and updated job descriptions and job specifications for clients.

Performed job and task analysis to document job requirements and objectives.

Used variety of recruiting search engines, such as Monster.com and Indeed.com.

Cold called and screened candidates.

Cancall International – Puerto Plata, Dominican Republic 2005 to 2006

Supervisor

A division of Fibernetics Canada.

Managed more than 25 call-center agents in the telecommunication industry.

Ensured successful implementation of call-center policies, operations and performance standards.

Improved processes to increase call quality and mprove quality and moving my team's performance forward.

Implemented effective customer service strategies to maintain a high standard of customer support.

AmeriCall Group – Puerta Plata, Dominican Republic 2004 to 2005

Customer Service Representative

Clients included Washington Mutual, JC Penny

John’s English School – Puerta Plata, Dominican Republic 2004 to 2005

Language Teacher (part-time)

Taught English to young adults.

Greenland Iberoamerican School – Santiago, Dominican Republic 2003 to 2004

French and English Teacher

American bilingual school for children from 5th to 12th grades: Spanish and English.

Taught French and English to all students from the 5th to 12th grades (students were native Spanish speakers).

Amerispac Institute – Plaine du Cul-de-Sac, Haiti August 2001 to December 2004

Executive Director, Founder

Founded a language school for Haitian Creole, English, French, and Spanish instruction.

Created marketing program to attract a diverse range of students from Haitian youth and adults to foreign NGO professionals (including Moira Feeney, US Haiti Program Coordinator, and Tim Crowell, Organization of American States General Coordinator).

Recruited, trained, and managed teaching team (10 teachers).

Sold in 2004.

Haitian Education Leadership Program – Port-au-Prince, Haiti October 2001 to July 2003

Administrative Assistant

Selected as part of a national scholarship program for college students.

Onsite at the National Democratic Institute.

Supported accounting manager.

Compiled monthly operations and financial reports, yearly business plans, and contracts.

Tracked equipment, scheduled executive meetings, kept calendars updated, and maintained internal web page.

COMMUNITY SERVICE

MICASHU Worldwide – Dayton, OH March 2021 to Present

Major Chaplain, International Delegate

A non-profit humanitarian organization that promotes comprehensive human development projects for groups or individuals with other national and international organizations.

Opened first chapter in Ohio.

Recruit new chaplain officers to support and expand MICASHU Worldwide.

Develop relationships with different institutions, such as churches, hospitals, prisons, schools, universities, and other non-profit organizations.

United States Navy – Port-au-Prince, Haiti March 1998 to March 1999

Interpreter

Translated between American military medical staff and Haitian patients: Haitian Creole, English and French.

A Louverture Cleary High School program.

EDUCATION

Mega Consultores – Punta Cana, Dominican Republic 2008

Diploma: Personnel Management, Development and Supervision

Universidad Autonomo de Santo Domingo – Santo Domingo, Dominican Republic 2008

Certificate: Dynamic Teaching Techniques for English and French Teachers (UASD Language School)

Universidad Tecnológica de Santiago – Santiago, Dominican Republic 2005

Certificate: Philosophy of Productivity

Certificate: Administrative Management of Modern Enterprises

Quisqueya University – Port-au-Prince, Haiti 2003

Civil Engineering

Ecole Professionnelle Excelsior – Delmas, Haiti 2001

Professional Technical Degree: Marketing



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