Customer Service Health Aide
Resume:
JESSICA HILL
*** * ***** **. #* Anaheim CA *****
************@****.***
OBJECTIVE
My customer service skills range from team building to effectively micromanaging a small group of employees and/or patients. My main goal is to further my nursing skills while using my customer service background as a platform. I seek to offer any company my medical background along with clientele trust, expertise, and amazing customer satisfaction skills. Skills
-Excellent Communication skills
-Empathy & Compassion
-Multitasking Skills
-Calm Under Stressful Situations
-Prioritizing skills
-Computer skills
-Problem Solving skills
-Leadership skills
-People skills - Just to name a few
EXPERIENCE
Home Watch Caregivers
Shift Lead Home Health Aide 3/2019-8/2020
Support services for those who are recovering from hospital stays, people who are disabled, and attending to chronically ill or elderly patients. Encouraging therapeutic treatments for longevity with patients under my supervision. Assisting patients with hygiene tasks which includes bathing, showering, grooming and even emotional support.
I was also responsible for making and receiving phone calls on patients' behalf. Documenting and reporting changes in condition as they occurred all while tending patients and keeping a calm environment.
NP Care Home
Lead Nurse Tech 11/2017-3/2019
Conduct various treatments aimed to increase functional independence within patients, also prevent further loss of functions, and maintain the quality of life within patients. Monitor patients with physical illnesses and conditions while ensuring well-being. Create individualized rehab plans for each patient as well. I also took and made a multitude of phone calls relaying relative information to doctors and other members of the patient support team. Documenting and reporting changes as well as following up with appropriate parties. It was also my responsibility to seek replacements for employees who called off of work and arrange transportation services for our patients for appointments as well as outsource one activity for patients monthly.
EDUCATION
Buena Park High School Buena Park, CA (2004-2008)
American Career College Anaheim, CA (2011-2012)
Licensed Vocational Nursing Graduate
CERTIFICATIONS AND EXTERNSHIPS
● BLS Certification
● CPR Certification
● Home Health Aide Certification
Externships
Sea Cliff Skilled Nursing Facility
La Palma Inter-community Hospital
Kindred Hospital Of La Mirada
Kindred Hospital Of Santa Ana
Bellflower Medical Center
Kindred Hospital Baldwin Park
Garden Park Care Center
Knott Avenue Care Center
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