Customer Service Phlebotomist

Charlene Giffoniello

**** * ******* **.

Philadelphia, PA. 19 134

*.***********@*****.***

1-215-***-**** Cell

Technical:

Venipuncture and capillary techniques for blood specimen draw.

Onsite EKG training

Career Experience:

Cooper Hospital; 11/2020 - 4/2021

Outpatient phlebotomy

Perform blood specimen collections via venipuncture and capillary techniques. Prepare specimen for

analysis and delivery to onside laboratory. Provide patient education on the process and reasoning for

specimen draw. Reducing patient anxiety during the specimen draw by utilizing various empathetic

techniques (i.e., using a soft voice, active listening, downplaying the sensation of the needle as to not

alarm the patient). Treating the patient with kindness and respect. In addition to the normal duties of

phlebotomy, was tasked with opening and closing three additional Cooper locations, stocking booths

with daily Phlebotomy supplies, sanitizing blood extraction areas between patients and adhering to

enhanced protocols due to Covid19. Validating patient Pll before specimen collection. Expediting time

sensitive specimens to the lab by personally hand delivering them in the proper containment vessels.

Hahnemann University Hospital; Philadelphia, Pa. 12/2017- 9/2019

Phlebotomist

Perform blood specimen collections via venipuncture and capillary techniques. Prepare specimen for

analysis and delivery to onside laboratory. Provide patient education on the process and reasoning for

specimen draw. Reducing patient anxiety during the specimen draw by utilizing various empathetic

techniques (i.e., using a soft voice, active listening, downplaying the sensation of the needle as to not

alarm the patient). Treating the patient with kindness and respect. Onsite EKG training.

Lashers; Philadelphia, Pa. 6/1998 - 12/2010

Owner

Provide beauty and selfsame consultation services ice. nail and skin care, nail shaping, color matching,

skin care. Overall management of business affairs, customer service, vendor negotiation, advertisements

and employee management.

Education:

Rizzeri institute 1996-1998

Licensed Nail tech

Star Career Institute 2012-2013

Phlebotomist

Credentialled:

National Center for Competency Testing (NCCT) 2013

Contact this candidate