CSR

Erianne Sparrow

Customer Service/Administrative Specialist

Elkridge, MD 21075

*******.*******@*****.***

+1-443-***-****

Studying computer programming and coding. Proficient in software and web design. With a kind but assertive attitude I am an amazing addition to any team! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technical Support Specialist

Peapod - Remote

March 2022 to Present

• Provide tech support for customers using online platforms

• Locate customer profile on CRM database

• Navigate company website through SUPERUSER

• Keep notes of calls

• Code

• Create service records

Customer Service Representative

Ikea - Baltimore, MD

January 2020 to February 2022

• Knowledge of general Customer Service and third party payer procedures including contacting delivery companies, relaying customers information and rescheduling deliveries.

• Knowledge of collecting payment and Emailing customers over case information/receipts

• Detailed oriented with excellent telephone analytical, organization and time management skills

• Knowledge of electronic billing, debit postings and refund systems.

• Ability to work in fast pace environment and meet frequent deadlines Laundry Attendant

Holiday Inn Express and Suites - Fort Wainwright, AK November 2018 to November 2019

Sorting soiled linen

Stain treating abused linen

Wash/Dry/Fold fresh linen for entire hotel

Stock laundry closets on each floor

Refill cleaning chemicals for housekeeping staff

Maintain heavy machinery (Industrial Washers and Dryers)/Adding chemicals/Overseeing repairs Cleaning laundry room

Cleaning break room

Front desk

Housekeeping

Private Caregiver

Nanny - Columbia, MD

December 2014 to November 2018

-meal prepping

-cleaning

-laundry

-transport to/from school/activities

-bathing/dressing

-tutoring

-medication

Independent Contractor

Commerce Energy - Baltimore, MD

November 2014 to October 2015

-door to door sales

-customer service representative

Backroom Associate

Walmart - Chantilly, VA

July 2014 to October 2014

My duties included but were not limited to;

-unloading the truck

-picking and sorting pallets

-separating mixed merchandise

-stocking merchandise on the floor

-cleaning receiving

-zone merchandise

-help customers

-check receipts

Education

Criminal Justice

University of Phoenix - Phoenix, AZ

2012

High School Diploma

Osbourn High School - Manassas, VA

June 2011

Skills

• CUSTOMER SERVICE

• CUSTOMER SERVICE REPRESENTATIVE

• FAST LEARNER

• PUNCTUAL

• PROBLEM SOLVING

• Care Giver

• Caregiving

• Door-to-Door Experience

• Childcare

• Laundry

• Home Care

• Senior Care

• Nannying

• Cooking

• Front Desk

• Toddler Care

• Math

• Food Preparation

• Meal Preparation

• Time management

• Developmental Disabilities Experience

• Medication Administration

• Vital Signs

• Teaching

• Babysitting

• Cashiering

• Early Childhood Education

• Case Management

• Tutoring

• Infant Care

• Classroom Management

• Personal Assistant Experience

• Computer Prgramming (Coding) Python/JavaScript/Django (10+ years)

• Writing skills

• Communication skills

• Analysis skills

• Windows

• Typing

• CRM software (2 years)

• Pharmacy technician experience (5 years)

• Java

• Microsoft Office (10+ years)

• Algebra

• Trigonometry

• Engineering

• Technology (10+ years)

• User Interface (UI)

• Microsoft Outlook

• Software troubleshooting

• Microsoft Excel

• CAD

• Microsoft Word

Contact this candidate