Customer Service Entry Level

JOSE A. OLIVERAS

**** ********* ***** *********, **. 30813 / *********@*****.*** / 808-***-**** /

https://www.linkedin.com/in/jose-oliveras-8741b523a Military Veteran with over 20 years of Supply Chain Management, Recruiter, CADRE (Non-Medical Triad of Care), and Human Resources experience. Ability to prioritize, handle multiple tasks, and implement problem-solving skills in a fast- paced environment. Develop strategies to alleviate the workflow to keep 100% accountability of equipment records. Leadership techniques emphasize the moral and ethical work environment. EXPERIENCE

JANUARY 2014 – MAY 2020

RECRUITER, US ARMY

Full Time / 75 hours a week

• Collaborates with hiring managers to create and review employment requisitions and develop staffing plans to see the strengths and weaknesses of candidates through effective screening processes.

• Prepares and oversees applicant assessment, provides applicants with information on the organization, checks and verify references, and ensures successful and trustworthy process.

• Leads, develops and implements long-term recruitment strategies to accomplish strategic goals and objectives.

• Participate and make recommendations which significantly help the new recruit while interpret results on important decisions or programs.

• Help and support the Military Entrance Processing Station (MEPS) administering tests following interpret results for their understanding.

• Interview applicants and recommend career opportunities through strategic placement and plans of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

• Sources and prescreens candidates, assists with reference and tracks candidates in the applicant tracking system.

• Maintains contact with special skilled candidates using various communication techniques to keep the candidates interested in the Company and/or the Organization.

• Conducts interviews to recruit prospective employees and refers job applicants to specific job openings.

• Operated and maintained applicant tracking and candidate management systems.

• Surface strategies and developed network for recruiting strategies to identify qualified candidates using web- based tools.

• Communicated duties, compensation, and benefits to all potential candidates.

• Strengthened operational strategies to develop a secure operating system that keeps confidential of every record.

• Provides applicants with information concerning the various positions open and the unique opportunities available.

• Creates and fosters relationships with colleges, High Schools and diverse professional organizations to attract and recruit critical skilled candidates, alumni and diversity applicants.

• Demonstrated ability to persuade and to relate well to journeyman and entry level applicants.

• Develop a professional network that promotes many sources across diverse industries.

• Established a demographic and strategic plan to compare the achievements and develop a successful mission.

• Mentor and manage 16 Soldiers for their next promotion.

• Ability to communicate effectively, both orally and in writing.

• Knowledge and understanding of human resource management pertaining to my personnel management to utilize maximum workforce for training issues.

• Selected by the US Army Command to provide a class for around 1800 students at the HACU (Hispanic Association of Colleges and Universities) conference about teamwork. FEBRUARY 2013 - JANUARY 2014

HUMAN RESOURCE & OPERATION SUPERVISOR, US ARMY

Full Time / 50 hours a week

• Hand selected over 21 personnel by my superior to run the company training and operations due to my superior technical ability and experience.

• Organized and managed records of over 174 individuals.

• Develops and conducts training tailored to meet the specific needs of the organization.

• Ability to plan and establish priorities, to schedule, transportation arrangement, analyze and evaluate training programs of the organizations supported, and to recommend ways to improve technical competence and effectiveness

• Monitors success of efforts, adjusting plans to meet real time situations and to ensure effectiveness of result.

• Capability to complete tasks while staying focused under critical thinking

• Led the organization to 100% mission accomplishments with limited personnel and equipment.

• Supervise the quality of training resulting in 100% certified personnel.

• Maximize the use of all resources to carry out any task or mission.

• Implement strict safety procedures that ensure zero accidents. JANUARY 2012 – FEBRUARY 2013

ARMY MAINTENANCE MANAGEMENT SYSTEM SUPERVISOR, US Army Full Time / 50 hours a week

• Maintain the company maintenance records and close all work orders on time.

• Secured over $1,200,000.00 worth of equipment to ensure mission success.

• Track and coordinate prompt and tactical movement of materials to various locations to find material needs and prevent any discrepancies.

• Performs supply management functions that involve planning and coordination to ensure the most efficient and economical use of logistical resources in support of specified missions or programs. JUNE 2008 – JANUARY 2012

WARRIOR TRANSITION UNIT CADRE (NON-MEDICAL TRIAD OF CARE), US ARMY Full time / 90 hours a week

• Knowledge and skill in the use of various software packages (i.e., Microsoft Word, Access, Excel, Power Point, etc.), to prepare special reports, forms, and correspondence necessary

• Encourage personnel to be proficient while undergoing medical care.

• Sound of judgement while being main Supervisor.

• Provide a focused, goal-oriented roadmap for recovery and transition designed to expedite the healing and help the Soldier and Family for future success after the rehabilitation is complete.

• Mentored over 19 individuals with their transition out of the organization with a solid plan on hand to achieve their personal business.

• Brief, clear, and exact briefings to my supervisor.

• Knowledge and skill to ensure HIPAA (Health Insurance Portability and Accountability) laws, policies and guidelines and properly always implemented to safeguard the complete privacy of military personnel data.

• Knowledge and experience in working with persons with severe disabilities and the etiquette protocol

• Contribute over 100 hours (about 4 days) performing individual care.

• Skill to prepare clear, concise reports that describe techniques and other processes used, conditions of management or program including operations, and recommended improvements. MARCH 2003 – JUNE 2008

WAREHOUSE AND LOGISTICS, US ARMY

Full Time / 40 hours a week

• Maintained accountability for all Class IX repair parts totaling more than $2.3 million dollars.

• Obtain 100% on accountability assigned equipment worth $400,000

• Support the unit supply support wile overseas in Afghanistan and consistently support over 3,000 soldiers with their requests with limited resources.

• Enthusiastic, motivated, and dedicated to providing my subordinates with quality training with mentorship to their performance goals.

• Turned In all excess parts resulting a budget to the organization of $700,000.

• Schedule, plan, organize, coordinate, and communicate with various agencies in sound and effective management of storage space.

• Ability to analyze various methods of storage, ensures that items stored are in accordance with the regulatory guidance.

• Develop quality control and management of supplies within storage facilities.

• Take immediate on the spot correction measures when security or safety issues are identified.

• Assign and give detailed oral instructions on any changes from standard procedures operations (SPO). JANUARY 1999 – MARCH 2003

WAREHOUSE AND LOGISTICS, US ARMY

Full Time / 40 hours a week

• Ensure that every item is verified prior to issue.

• Ensure all sources of supply are delivered or issued within 24 hours.

• Loads and unloads supplies and equipment, ensuring cargo is properly loaded and secured.

• Knowledge of receipt, storage, issue, and care of military supplies within storage facilities, including bulk petroleum fuel handling procedures and policies.

• Operate several types of material handling equipment. EDUCATION

FEBRUARY 1995

DRAFTING WITH AUTOCAD, INSTITUTO DE BANCA.

• I graduated with a 3.63 GPA.

• Emphasize Blueprints in the field of engineering, architecture, and surveying.

• Blueprints were able to be in 2 and 3 dimensions. MILITARY SCHOOLS / CERTIFICATIONS

Center Commander Course 2018 / Senior Leadership Course 2016 / Recruiter 2014, Advance Leadership Course 2010 / Basic Leadership Course 2003 / Defense Language Institute 1999 / Standard Army Retail Supply System (SARSS) / The International Society of Logistics (SOLE) / Standard Army Maintenance System – Enhanced (SAMS-E) / Production Load List (PLL) / Standard Army Maintenance System (SAMS) / Health Insurance Portability and Accountability Act

(HIPAA) / Defense Language Institute (DLI)

SKILLS

• Project Management and Coordination

• Inventory Management

• Microsoft Office Trained

• Quality Assurance and Production

Control

• Leadership and management

• Risk Mitigation Skills

• Recruitment Management

• Decision Making

• Critical Thinking

• Analytical People Skills

• Time Management

• Scheduler Planner

• Customer Service and Relationship

• Self-Motivated Work Ethic

ACTIVITIES

Have volunteering in Atlanta, Georgia Preparing food for the homeless. Certified by the US Amy to translate official documents from Spanish to English for our Hispanic community be able to join the US Army.

Contact this candidate