Customer Service Paralegal
Resume:
Angela Hiney
Empowered, Initiated and Organized Paralegal specializing in Bankruptcy
Xenia, OH 45385
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I have extensive experience as a Bankruptcy Paralegal. In addition, I have experience drafting documents and filing in other Courts and States through my Freelance Work. I procure a can-do attitude and will go above and beyond to get the job done. I am very organized and work well without supervision. I take pride in my work and strive to be on top and never let you down. I am seeking either a long-term, permanent position as my only position or short-term temporary work to add to my Freelance duties. I would like to continue working Remotely as I find this to be the perfect work/life balance that allows me to excel.
Authorized to work in the US for any employer
Work Experience
Freelance Paralegal
Remote from my home office working for various firms- Propel Paralegal, Jump Legal, Amourgis, to name a few - Xenia, OH
December 2019 to Present
Job Duties
• File Chapter 7 and 13 Bankruptcies. All aspects of Pre-filing
• All Pre-Confirmation and Post-Filing job duties
• Draft and file all Court related documents in many different Courrs throughout the U.S. including: Motions, Responses, Orders, Applications, Claims, Judgements, Affidavits, etc.
• Use and Maintain Spreadsheets for monitoring and tracking.
• Work directly with Attorneys and Clients through email, phone, text, interoffice messaging and video conferencing.
• Monitor PACER, ECF emails and Outlook emails.
• Create reports and meet with Attorney's daily to report statuses.
• Investigate facts and law of cases and search pertinent sources, such as public records and internet sources, to determine causes of action and prepare cases.
• Read and monitor dockets and Trustee websites.
• Correspond with Clients daily with pertinent case details and documents. Answer questions and build rapport delivering excellent customer service
Bankruptcy Paralegal
West Law Office - Springboro, OH
October 2017 to October 2019
Job Duties
• Investigated facts and law of cases and search pertinent sources, such as public records and Internet sources to determine causes of action and to prepare cases.
• Met with clients and other professionals to discuss details of the case.
• Prepared and filed Petitions using Best Case
• Organized and maintained documents in paper or using electronic filing system.
• Corresponded with Clients and Attorneys daily to deliver great Customer Service and built Client rapport Sales Representative
Dualite Sales & Service - Williamsburg, OH
January 2013 to October 2015
Job Duties
• Sold Large Signage for Buildings and Billboards
• Identified sales opportunities and acted on leads
• Answered product and service related questions
• Made outbound calls to prospective customers
• Established and maintained relationships with clients and customers
• Generated sales reports
• Managed customer escalations
• Provided outstanding customer service
Education
Associates in Business Management
Sinclair Community College - Dayton, OH
August 1992 to May 1996
Skills
• Best Case
• Next Chapter
• PCLAW
• PACER
• ECF
• Help Desk
• Time Matters
• Clio
• Loan Documents
• Auto Repossession
• Foreclosures / Sheriff Sales
• Debtors / Creditors
• Filing Motions with Court
• Adobe
• Accounts Receivable
• Calendar Management
• Legal Drafting
• Legal Filing
• Legal Research
• Dictation
• Transcribing
• Microsoft Office
• Customer Service
• Time Management / Deadlines
• Client Report
• Reports / Spreadsheets
• Appraisals
• Organizational Skills
• Microsoft Excel
• Office experience
• Microsoft Word
• Adobe Acrobat
• Microsoft Outlook
• Proofreading
• Document Management
• Writing Skills
• Case Management
• Negotiation
• Administrative Experience
Assessments
Work style: Conscientiousness — Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Highly Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Legal skills — Proficient
December 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Work motivation — Highly Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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