Customer Service Sales Manager
Resume:
Yuri Sheaffer
*** ********** ***, ***** ***, ****2-9053 (US)
************@*****.***
PROFESSIONAL SUMMARY
Professional self motivated, sales-driven, recognized expert in the fields of automotive sales and customer service and sales management. Equipped with 15 plus years of experience in the field, including service and retention. Eager to advance my career and use experience and hard working ethics to join a sucessfull business.
EMPLOYMENT HISTORY
Responsibitles included
• Greet customers and ascertain what each customer wants or needs.
• Show vehicles to clients, finding out their wats and needs in an automobile.
• Demonstrate and explain use, operation, safety features,
• Estimate and quote trade-in allowances. Evaluating condition and using market value to price.
• Negoiate bottom line with customers and setting up cash or financing options
• Arrange for delivery, insurance, financing, or service contracts for customers.
• Maintain records related to sales. Follow up and send emails and texts for service on vehicles. Get referrals and keep in contact over lifetime of ownership. Sales Consultant, Wissler motors. Mount Joy, PA
Jul. 2017 - Apr. 2022
• Oversee and sell new and preowned vehilces using internet communications.
• Responsible for answering all leads within a time shot of 5 minutes. Keep selling rate at 17 percent.
• Answering all leads professionally and getting the customers the best deal they would qualify for.
• Collecting all documents needed for delivery, (insurance, trade titles and finance applications)
• Delivery of vehicle and going over in great detail, anwering all questions and demostating every possible feature.
• Maintain follow up with customers on a regular basic. Internet Sales, Apple Automotive . York, Pa
Oct. 2010 - Jun. 2016
Sales Manager, Kelly Automotive. Lancaster, Pa
May. 2001 - Jul. 2010
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Resolve customer complaints regarding sales and service.
• Purchasing vehicles on a weekly basis and ordering New vehicles to keep inventory levels ant a constant.
• Involved in closing deals with sales and customers
• Making sure process in completed by making sure Finance department has all documents to complete transaction.
• Ticket, arrange and display merchandise to promote sales.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Hire and train new employess and schedule work hours.
• Greet customers and ascertain what each customer wants or needs. Sales manager, GNC . Boyton Beach, FL
May. 1995 - May. 2000
• Stack or arrange tested products for further processing, shipping, or packaging.
• Clean ink fountains, plates, or printing unit cylinders when press runs are completed.
• Confer with management or subordinates to resolve worker problems, complaints, or grievances.
• Inspect finished dies for smoothness, contour conformity, and defects.
• Participate in hiring and training people on printing machines and shipping process. Supervisor, All-Size Corrugated. Columbia, Pa
Sep. 1991 - Mar. 1994
EDUCATION
Hempfield, Landisville, Pa
High School Diploma, AP courses, Jun. 1989
SKILLS
Sales - Experienced
Customer Service - Experienced
Customer retention - Experienced
Self-motivating - Experienced
Email and texting - Experienced
Detailed oriented - Experienced
Process oriented - Experienced
USMC 1989 TO 1994
United States Marine Corps. 1989 to 1994
Artillery Unit
Gulf War Veteran
2 year active duty and 3 years reserve
Promoted to every rank Meritoriously
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