Zalaikha Pugh

*** **** ****** 803-***-****

West Columbia, SC 29170 adtkym@r.postjobfree.com

EDUCATION

White Knoll High School, Lexington, SC 2019

High School Diploma

University of South Carolina Aiken Bachelor of Science in Biology Expected Jan. 2024 GPA: 3.7

PROFESSIONAL/EMPLOYMENT EXPERIENCE

Faith Tabernacle Way of the Cross (WOTC) 2009 - Present An Apostolic Christian church establishment

Assistant Secretary

● Providing clerical services (filing, mailing, paying bills, etc.).

● Preparing and disseminate correspondence, memos and forms. Chick-Fil-A - Columbia, SC 2018 - 2019

A fast food establishment that prides itself on top notch customer service and caters to the needs of their customers

Hospitality Professional

● Cleaned and organized throughout the shift to maintain a refreshingly clean, sanitary and clutter free environment for our guests and coworkers.

● Held the positions cashier, dining room host, drive thru attendant, baggers and outside order takers and meal expediters.

● Provided hospitality and impeccable service to guests throughout their visit. NHC HealthCare - Lexington, SC 2019-2020

A skilled nursing/assisted living/rehabilitation facility Certified Nursing Assistant

● Oversaw 24 patients by diapering, changing bedpans, and emptying drainage bags to provide the most dignified care

● Provided patients with help moving in and out of bed, baths, wheelchairs, and all activities of daily living

● Documented patient care; vital signs, treatments, diet intake, and mobility

● Cared for patients by changing bed linens and assisting with their personal care needs and hygiene

● Provided patients and families with emotional support to live independently and adapt to disability or illness

● Assisted residents with food choices

● Fed patients and assisted with all nutritional needs Teleperformance - Columbia, SC 2022-Present

A telecommunications company that provides customer acquisition management, customer care, technical support, debt collection, social media services, and other assistance. Customer Service/Sales Representative

● Handled outbound calls

● Assist customers with warm and professional attitude

● Manage customer accounts

● Process payments, refunds, credits, returns, exchanges, and orders

● Assist customers with questions regarding their account, and basic technical issues CERTIFICATIONS/VOLUNTEER EXPERIENCE

● Certified Nurse’s Assistant (CNA) Certification

● Certified in CPR

● Basic Life Support (BLS) Certification

● Microsoft Certification (Word, PowerPoint, Excel, etc.)

● Received National Ambassador Award for WOTC in 2017

● Volunteered at concession stands during University of SC sporting events

● Volunteered at Lexington Child Development Center

● Volunteered at Adlerian Child Care Center

● Volunteered at Lexington Medical Center

● Volunteered at Still Hopes Episcopal Retirement Community

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