Z. Pugh Resume
Resume:
Zalaikha Pugh
West Columbia, SC 29170 ************@*****.***
EDUCATION
White Knoll High School, Lexington, SC 2019
High School Diploma
University of South Carolina Aiken Bachelor of Science in Biology Expected Jan. 2024 GPA: 3.7
PROFESSIONAL/EMPLOYMENT EXPERIENCE
Faith Tabernacle Way of the Cross (WOTC) 2009 - Present An Apostolic Christian church establishment
Assistant Secretary
● Providing clerical services (filing, mailing, paying bills, etc.).
● Preparing and disseminate correspondence, memos and forms. Chick-Fil-A - Columbia, SC 2018 - 2019
A fast food establishment that prides itself on top notch customer service and caters to the needs of their customers
Hospitality Professional
● Cleaned and organized throughout the shift to maintain a refreshingly clean, sanitary and clutter free environment for our guests and coworkers.
● Held the positions cashier, dining room host, drive thru attendant, baggers and outside order takers and meal expediters.
● Provided hospitality and impeccable service to guests throughout their visit. NHC HealthCare - Lexington, SC 2019-2020
A skilled nursing/assisted living/rehabilitation facility Certified Nursing Assistant
● Oversaw 24 patients by diapering, changing bedpans, and emptying drainage bags to provide the most dignified care
● Provided patients with help moving in and out of bed, baths, wheelchairs, and all activities of daily living
● Documented patient care; vital signs, treatments, diet intake, and mobility
● Cared for patients by changing bed linens and assisting with their personal care needs and hygiene
● Provided patients and families with emotional support to live independently and adapt to disability or illness
● Assisted residents with food choices
● Fed patients and assisted with all nutritional needs Teleperformance - Columbia, SC 2022-Present
A telecommunications company that provides customer acquisition management, customer care, technical support, debt collection, social media services, and other assistance. Customer Service/Sales Representative
● Handled outbound calls
● Assist customers with warm and professional attitude
● Manage customer accounts
● Process payments, refunds, credits, returns, exchanges, and orders
● Assist customers with questions regarding their account, and basic technical issues CERTIFICATIONS/VOLUNTEER EXPERIENCE
● Certified Nurse’s Assistant (CNA) Certification
● Certified in CPR
● Basic Life Support (BLS) Certification
● Microsoft Certification (Word, PowerPoint, Excel, etc.)
● Received National Ambassador Award for WOTC in 2017
● Volunteered at concession stands during University of SC sporting events
● Volunteered at Lexington Child Development Center
● Volunteered at Adlerian Child Care Center
● Volunteered at Lexington Medical Center
● Volunteered at Still Hopes Episcopal Retirement Community
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