Entry Clerk Customer Service
Resume:
John Bentley
Customer Service – Communication Specialist
PROFESSIONAL EXPERIENCE
DirecTv & AT&T, Boise, ID March. 2020 – Present
Unified Support Group
• Help desk role where I assisted Custemer
loyalty agents with a wide range of concerns.
Including gving quidance on how to handle
complicated issues
• Served as a Supervisor when a customer needed
to escalate to a manger.
• Used critical thinking and problem solving skills to resolve sophisticated problems.
DirecTv & AT&T – Boise, ID Dec. 2013 – March 2020 Customer Loyalty Group (Retention)
• Excelled at meeting and exceeding metrics
including averaging 80-100% customer
satisfaction rate every month by providing fast,
friendly and Knowledgeable assistance
• Built rapport and relationships with customers
to create lifelong customers
OBJECTIVE
Excited to leverage my skills for a career change where I can use my from my superior skill set and energetic drive that I’ve acquired through experience and education. Believe I can be a valuable asset and an important part of your organization
My skills can be used to excel in any industry not just in Customer Service
CONTACT
***************@*****.***
www.linkedin.com/in/john-bentley-698315138/
PROFILE
Customer service representative with 15+ years of
experience in telephone customer service, tech
support, and customer care. Familiar with Salesforce, Avaya, and several other customer service software solutions. Self-motivated and enthusiastic worker
with vast experience that can be applied to many
different fields. Bringing forth a proven track record of achievement and a reputation for positive
collaboration. Confident, hard working, and
committed to seeing results in whatever role I hold. EDUCATION
Boise State Unversity
Bachelors of Communications & Mass Media –May 2017 KEY SKILLS ADDITIONAL SKILLS
Adaptability Microsoft Office
Active listening Technical
Support/Troubleshooting
Conflict Resolution Dependability
Empathy Writing
Product Knowledge
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