Service Representative Call Center

Sൺඇൽඒ Lൾඈඇൺඋൽ

Las Vegas, NV *****

702-***-**** - ******@***.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Results-driven professional with 11 years of experience and focus on performance. Handles stress well and quickly flexes with changing demands to consistently meet objectives. Detail-oriented administrative professional reliable in keeping records updated and compliant with strict standards.

S අඅඌ

De-escalation Techniques

Responding to Difficult Customers

Understanding Customer Needs

CRM Software

Creative Problem Solving

Courteous with Strong Service

Mindset

Multitasking and Prioritization

Wඈඋ H ඌඍඈඋඒ

03/2010 to 10/2021 Call Center Customer Service Representative Dealers Greatest Assets – Las Vegas, NV

Responded to customer comments and questions via LiveChat during shifts. Resolved concerns with products or services to help with retention and drive sales. Answered over 12 calls per shift to meet fast-paced call center demands. Described product highlights and benefits to help guide purchasing decisions. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Researched issues through identification of similar past problems and recommended most appropriate solution.

10/2003 to 06/2010 Journey Man Machine Operator

Creel Printing – Las Vegas, NV

Machine Operator

Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems. Followed tooling instructions and product specifications to determine and implement operational sequences.

Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Kept detailed production records and identified hold-ups. Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Operated machining equipment safely with team of operators. Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.

Updated daily production logs and informed management of production incidents or non-conformance issues.

Maintained equipment performance by lubricating and cleaning components. Set up and operated various machine tools and jigs to produce precision parts. Set up and ran machinery to produce exceptional products for industrial needs. Collaborated with Bindery Supervisor to achieve Perfect product Eൽඎർൺඍ ඈඇ

06/1977 Associate of Arts: Art Education

Orange Cost - Costa Mesa, CA

06/1974 High School Diploma

Mater Dei Hs - Santa Ana, CA

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