CHERYL CAULEY

**** ****** ****

Cleveland Hts., OH 44112

216-***-**** adtjqo@r.postjobfree.com or adtjqo@r.postjobfree.com

EDUCATION

URSULINE COLLEGE

**** ****** **, ****** ****, OH 44124

Bachelor’s Degree equivalent 2010

URSULINE College, Business Mgmt & HR Mgmt/Accounting

Cuyahoga Community College, Business & IT Management (Associates 2008)

Sawyer Business College, Certified Business Manager

EXPERIENCE:

MAXIMUS – CSR - Advanced Child Tax Credit, EIP 1, 2, and 3 also RRC

CENSUS Bureau- Field Operations Supervisor/Trainer 2020- Sept.2021

SAFEGUARD PROPERTIES – VPR Team Lead/Department Trainer 1-7-13 2016

CAMBRIDGE INTEGRATED SERVICES-Customer Care Specialist/Trainer 6/1/2005-2013

DFAS—Finance & Accounting Specialist for VA Retro Pay Program (2006-2009)

PROGRESSIVE INSURANCE: Licensed Insurance Agent (P&C License) 2004-2007

CVS Pharmacy Corporation: Regional Category Specialist 1997–2004

Qualifications for Management • Corporate Training

Results-oriented professional offers over 10 years of effective team facilitation and customer service exposure. Skilled in the management of entire regions and departments, focused on positive employee relations and amplified production. Proven successful in generating increased sales and customer satisfaction through the dynamic training of personnel from diverse corporate levels.

Areas of Expertise

Vacant Property Registration Lead after being a temp for 6 months, became department trainer and LEAD, making sure company stayed in compliance with city and county laws for foreclosed properties for various banks and lending institutions, QC of employees, workflow coordinator and more. Worked with Banks, vendors and upper management.

Licensed P&C Agent • Sales • Training/Development • Recruiting • Quality Control

Advertising • Customer Service • Interviewing • Human Resources • Facility Management

Inventory Control • Promotions • Operations Management • P & L Responsibility

Policy/Procedure Development • Proofreading • Office Administration

Training

Administered successful training to the management and personnel of over 200 stores for CVS Pharmacy Corporation.

Developed and implemented effective sales and training challenges within a major business; implemented a sales building contest by working with vendors and corporate executives.

Served as regional category specialist for CVS Pharmacy Corporation, holding responsibility for the efficient operations of a multiple-state district.

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