Pharmacy Technician Customer Service
Resume:
Elizabeth Crum, BA
*******@*****.***
Dallas, Texas
OBJECTIVE: Professional with over 17 years of experience in the pharmacy industry and administration area, such as ensuring compliance with the local, state, and federal regulations. Enjoy planning and executing local engagements events. A recent Public Health graduate seeking a healthcare position where I can utilize my creative skills and knowledge. EXPERIENCE
03/2022-5/2022 Pharmacy Benefit Manager
Claim processing, inbound/outbound calling, and customer service. Trained in Salesforce and cisco finesse.
06/2021-03/2022 City Square/Americorps, Dallas, TX. Served as a lead for local volunteer culture ambassadors. Delivered summer meals to children 18 and under. Planned and executed local engagements events. Networking volunteer and speaker panels. Created after school activities for students. 09/2019-07/2021 Certified Pharmacy Technician, UT Southwestern -Dallas, TX Admixing chemo, research, and non-chemo medication. 02/2017- 05/2019 Senior Pharmacy Technician, Texas Oncology - Dallas, TX Trained in the Lynx program. Safely and accurately admixing,hazardous chemo medications. 02/2015- 05/2016 Lead Pharmacy Technician, Infusion Therapy of Texas-Richardson, TX Worked closely with the pharmacist and IV technicians. Mixed various pharmaceutical preparations according to written prescriptions by strictly maintaining customer and patient confidentiality. Performed media field testing.
08/2003- 02/2015 Pharmacy Technician III, Medical City of Dallas- Dallas, TX Appropriately resolved customer complaints and answered questions. Followed State and Federal record keeping guidelines for legend drugs, and controlled substances. Maintained proper pharmacy general safety procedures and standards. Promptly referred physician and customer calls with medical questions to the pharmacist on duty. COMMUNITY/VOLUNTEER WORK
05/2010- Present Volunteer : Premier Track Club, Secretary 05/2021- Present Blazing Trails International Center- Helping individuals with disabilities to gain and maintain employment.
EDUCATION
08/2021 Bachelor’s in Public Health, University of North Texas at Dallas- Dallas, TX 12/2015 Associate’s in Applied Science, El Centro College - Dallas, TX 05/2002 Pharmacy Technician Certification, Richland Community College-Dallas, TX SKILLS
● Knowledge of drug administration,
IV preparation, dosing guidelines,
and sterilization techniques.
● Proficient in Microsoft Excel, Word,
Outlook, Teams, and Zoom.
Strong organizational skills and
creative thinker.
● Extensive knowledge of OSHA
regulations and requirements.
General understanding of HIPAA
guidelines.
● Pharmaceutical and administrative
knowledge in a healthcare setting.
● Intermediate to advanced
knowledge of medical terminology
● High degree of accuracy, excellent
communication skills, professional
attitude, and attention to detail.
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