Service Representative Customer

OUMOU KANTE

**** * ********* *** *** Vegas, NV **119/ Phone: 702-***-****/ Email: ********@*****.*** SKILLS:

Excellent attention to detail - Ability to work independently and work in a team Bilingual: English and French

Knowledge of cleaning equipment, supplies, and chemicals Motivated, reliable, flexible, and able to multitask in a fast pace environment WORK EXPERIENCE:

Treasure Island - Las Vegas, NV March 2015 – Present Guest Room Attendant

Responsibilities:

● Provide the guest with exceptional customer service skills by ensuring a clean and well maintained guest room.

● I always make sure to perform my duties in accordance with departmental and property policies, practices, and procedures.

● Clean and vacuum approximately 15 units a day - Make approximately 30 beds a day

● Clean a standard room in approximately 25 minutes

● Conduct a.m. and p.m. room checks to determine the status of the rooms

● Load GRA cart with cleaning supplies and linen - Fold linen for the GRA cart

● Dust and clean furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds

● Check and replace missing items in rooms such as hangers, clocks, ice buckets, hair dryers, brochures, and stationary

● Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and vases are spot and dust free - Sweep, mop, swift bathroom floors

● Perform all duties as deemed necessary for the success of the department Bre

Hadja Super Center: Bamako, Mali April 2010 to Oct 2012 Supervisor

Hadja Super Center: Bamako, Mali June 2008 to April 2010 Customer Service Representative

Responsibilities:

● Greets and responds to all customers in a courteous and friendly manner

● Provides customer service according to the Star Service program guidelines

● Ensures proper merchandise presentation is maintained in accordance with company standards

● Execution of cashier responsibilities within company policies and procedures

● Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents

● Assist in specialized areas of the store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service.

EDUCATION:

● Certification of Guess Room Attendant – Culinary Academy Of Las Vegas – Jan 2015

● Associate Degree in Accounting - University Institute of Technology Advances – June 2010 Bamako – Mali (West Africa)

OUMOU KANTE

1900 E Tropicana Ave Las Vegas, NV 89119/ Phone: 702-***-****/ Email: ********@*****.*** Job History

PARK MGM

GUEST ROOM ATTENDANTS

02/2018-08/2018

TREASURE ISLAND

GUEST ROOM ATTENDANT

03/2015-03/2017

HADJA SUPER CENTER

SUPERVISOR

04/2010-10/2012

HADJA SUPER CENTER

CUSTOMER SERVICE REPRESENTATIVE

06/2008-04/2010

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