Customer Service Claims Processor

DENISE ACCONZO

Wilmington, NC ***** 845-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Experienced Insurance Broker and Account Manager with a history of exceptional sales, client service, account development and growth experience. Effective communicator with strong administrative management skills proven to improve accuracy and efficiency. Expert in training and mentoring staff on proper file management techniques, analyzing damages, interpreting policies and implementing sound resolutions while using a customer centric approach.

PROFESSIONAL EXPERIENCE

Coastal Shield Insurance -Wilmington NC

Chadwick Insurance Agency -Wilmington NC

NXG Insurance Group - NY

SEPTEMBER 2022 -NOVEMBER

May 2002- September 2022

July 2021- April 2022

Account Manager - Personal Lines and Commercial Lines Deliver against high-reaching sales goals, demonstrating expertise in sales, marketing, finance, customer service, and business development.

Manage the daily account management of an assigned book of business, including invoicing, claims reporting and follow up, premium breakdowns, policy changes, review of policy forms, providing coverage comparisons, and responding to policy questions.

Fortify client relations, drive new business results – contributing to consistent sales and revenue gains.

Support the renewal process for all assigned and prospective clients with the producer including, obtaining updating information, applications, marketing, account rounding, and pricing proposals, and binders. THE REIS GROUP - NY 2016 – 2021

Account Manager – Personal Lines

Accountable for protecting and expanding market position, uncovering new business opportunities, and cultivating relationships for portfolio of 1100 high net worth clients. Demonstrated expertise in sales, marketing, finance, customer service, and business development.

Delivered account management techniques, served as a client advocate who was focused on building synergies, amplifying efficiency, minimizing delays, and removing bottlenecks.

Maintained a 95% client retention rate. Received more than 10 client letters of praise in less than one year for going above and beyond and delivering exceptional five-star service while exhibiting authoritative process knowledge.

HELSMOORTEL INSURANCE AGENCY - NY

2007 – 2016

Licensed Insurance Broker

Served as a key contact for customers, delivering exceptional service while demonstrating a strong command of company policies services.

Led investigations and audited case files for errors and omissions. Identified and corrected deficiencies with no loss to the business.

Earned the distinction as a reliable resource with a solid history as a top producer.

Ensured the proper account management and timely response to all customer inquiries, including payment processes, claims processing, new account processing, account status/change/cancellation, and modification of accounts.

Coached, mentored and trained newly hired staff on customer engagement, proper file management, reporting, procedural standards, and company policies.

Prepared clear, concise, and professional correspondences for customers, attorneys, service vendors and other key stakeholders.

ADDITIONAL EXPERIENCE:

Business Account Associate / Homeowners Inspector, Claims Processor, Valley / Nationwide Office Manager, Nationwide Insurance

Customer Service, State Farm Insurance

KNOWLEDGE, CHARACTERISTICS, & SKILLS:

• Casualty, Commercial, Home Insurance

• Regulatory and Corporate Compliance

• Extensive Client Service Experience

• Preparing Account Renewal Proposals

• Insurance Claims Processing

• P&C Insurance License

• VIP Personal Lines

• Account Sales Management

• Investigative Research / Detecting Oversight

• Supporting Producers in Servicing Client Accounts

• Creative Problem-Solver

• Inclusive & Collaborative Leadership

• Data-Analysis

• Savvy Rate Negotiator

• MS Office: Word, Excel. PowerPoint, Outlook

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