Call Center Customer Service

Edward Farrell

Customer Care Lead- RCN Telecom

Wilkes-Barre, PA 18701

**********@*****.***

+1-570-***-****

A result-oriented self-starter, with highly developed problem-solving and decision making skills, and the ability to work as a team player.

Work Experience

In Home Caregiver

Scranton, PA

July 2020 to Present

Caring for a sick elderly family member..

Customer Care Lead

RCN Telecom - Plains, PA

2016 to June 2020

Responsible for providing premier customer service inquiries of RCN services, products and handling of complaints in a prompt, courteous, clear and concise manner. Night Auditor

Ramada Inn - Clarks Summit, PA

July 2015 to January 2016

Performing all the task to close the business day, balance the days revenue and performed all guest service agent duties.

Night Auditor

Nichols Village Hotel - Clarks Summit, PA

September 2014 to May 2015

Performing all the task to close the business day, balance the days' revenue and guest service agent. Hospitality Coordinator Representative

RPG Events - Taylor, PA

November 2008 to July 2014

Responsible for overlooking the bookings and follow- up with clients in the Travel and Lodging Departments for this public relations firm.

Education

Associate of Science in Accounting

Lackawanna College - Scranton, PA

Skills

• Account Management

• Customer Service

• Customer Support

• Call Center

• Event Planning

• Restaurant Management

• Calendar Management

• Purchasing

• Accounting

• Payroll

• Guest Services

• Administrative experience

• Microsoft Office

• Marketing

• Public Relations

• Forecasting

• Bookkeeping

• Caregiving

Assessments

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Call center customer service — Familiar

July 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Basic computer skills — Proficient

October 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate