Data Entry Front Desk
Resume:
BRIDGETT D. ROCHA
Thackerville, OK, 73459
PHONE: 940-***-****
EMAIL: ***************@*****.***
OBJECTIVE
To use my skills and knowledge to the best of my ability in any work environment, and obtain stability and growth within the company.
SUMMARY OF QUALIFICATIONS
Bilingual – Spanish and English
Knowledge of Windows XP, Excel, Power Point and Outlook.
Excellent communication and writing skills.
Flexible and adaptive to new environment, methods, and systems.
Work well with others and produce results.
Proficient in communicating with various ethnic backgrounds.
PROFESSIONAL EXPERIENCE
CSR Level 2/ Account Manager June 2015- July 2020
First Service Networks, Farmers Branch, TX
Handle customer inquiries both telephonically and by email.
Complete supporting paperwork and data entry as required.
Document all call information according to standard operating procedures.
Provide information for customers who have problems or questions.
Dispatch Service Technicians, on call at a time.
Follow up on all pending and recommended work with the customer utilizing the pending work log.
Manage and resolve customer complaints.
Create and maintain service reports.
Coordinate with clients to determine budgetary specifications.
Research and respond to client queries using available resources.
Approve and reject quotes.
Front Desk Clerk July 2011 – May 2015
Homewood suites, Arlington, TX
Check-in and check-out hotel guest in a confident, professional manner
Complete all item listed on shift checklist
Ensure proper credit card procedures are followed at all times, and guest signature on registration card
Open, secure and balance out shift banks to include the verification pf all cash
Accept and record wake-up call request
Communicate service and amenities of hotel to guest
Customer Service Receptionist January 2010- June 2011
Good Shepherd Clinic, Ardmore, OK
Schedule and confirm patient appointments.
Check-in patients, collect all personal information necessary.
Input all patient information into computer database and file confidentiality.
Provide secretarial services such as copying, faxing, filing, sorting mail, etc.
Answer phone calls to answer questions, transfer calls, or take messages.
Processed statements, insurance paperwork, and payments and recorded in patient file.
Updated patient’s records and ensured confidentiality.
Marietta High School Marietta, Oklahoma 2010
Degree obtained: High School Diploma
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