Clerical Administrative Customer Service
Resume:
(end of campaign)
July ***5 - January
**** (contract ended)
September 2020
(retrenchment)
date
Yamkela Ntlauzana
** ******** Road Chesterville Durban 4091
078-***-**** *********@*****.*** / *******.***********@*****.*** EXPERIENCE
Synergy (UK,Australia & China Campaign)
Webchat & Voice Agent
Duties:
Tracing customer's order
Replacing orders ( damaged items)
Responding to emails and online-chats
Searching 'lost in post' products
Set a follow-up with clients queries
Initiating returns and refunds for customer's
Coding emails and escalate to relevant departments Accenture
Customer service/Administrator
Duties:
● Performing clerical administrative work in relation to clientele database
● Managing clients confidential Information Keeping of daily statistics
● Dealing and resolving clients queries
● Updating existing account & auditing financial documents
●Attend emails,online and Inbound calls for account closures
● Enrolling & cancelling insurances products
Edcon
Retention Agent & Administrator
Duties:
Mantaing & achieving targets (meeting SLAs)
Capturing clients information & processing applications
Outbound calls ( leads targets to retain customers)
Setting up schedules for customer's availability (Call backs)
Auditing documents
Advising customers the benefits of products
Emailing documents according to hierarchical system process Blake & Associates
Customer service & Debt collector
Duties:
Calculations of balances on the accounts charges
Cancellation of the policies from Hollard
Dealing with claims for Finrite polices
Telephone etiquettes ( First call resolution)
Compiling settlement, paid up letters & escalating debt review accounts
Setting up payments arrangements for clients
Clearing accounts from arrears & obtaining PTPs targets
Cancellation of subscription fees & enrolling financial assistance for customer's 2007 - 2009
2012 - 2014
EDUCATION
Jikindaba Senior Secondary School
Grade 12
EThekwini college
Information Technology (Niit- Web design)
Diploma
SKILLS
High degree of attention to details Ability to work proactively in team work and independent Fast data capturing Mult- tasking and problem solving Capacity to withstand overload targets Miss office ( excel,word,Power point) Administrating database Excellent communication (verbal & written) Computer
&Mathematical literate
PERSONAL DETAILS
Date of Birth : 13/09/1991
Nationality : South African
Driver's : Code 10 (C1)
Gender : Male
Criminal Record : None
Credit Record : Clean
REFERENCE
Miss Kavitha Duranj - "Accenture"
Team manager
Mrs Jeannette - "Edcon"
Team leader
Contact this candidate