Customer Service Assistant Manager

FRANCIS

ROMERO

**** *** **** **** **** **, Panorama City, CA 91402, 818-***-****, ***********@*******.***

PROFESSIONAL SUMMARY

Organized and detail-oriented sales professional with 8+ years of customer service experience and flexible schedule. Ensuring smooth operations and outstanding customer service in fast-paced retail environment. Enjoys being a part of a team and working together to successfully complete tasks and reach sales goals. knowledgeable about effective loss prevention and stock management strategies to maintain optimal profit margin.

SKILLS

Time management Organized and Detail oriented. Customer service and satisfaction.

Develops and coaches others to enable Proactive team player. negotiation & conflict resolution skills

Success

Visual Merchandising. Flexible Availability. High level of ethics, values, integrity, and

trust

EXPERIENCE

Assistant Manager November 2014 - Current

Torrid Northridge, CA

Helped senior managers run smooth operations by independently handling day-to-day requirements.

Maintained operational performance by skillfully handling opening and closing tasks.

Promoted products with successful sales based on effective planning, merchandising, and employee preparation.

Enhanced customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty, and recapturing revenue opportunities.

Managed daily workloads by organizing effective schedules and delegating tasks.

Motivating my team to drive sales that deliver exceptional customer service

Maintained store clean and merchandise organized

Special Needs Teacher September 2015 - January 2017

New Horizons North hills, CA

Consulted and collaborated with staff around student learning styles, differentiated instruction, and curricula modifications.

Collaborated with testing specialists and social workers regarding IEP development and modification.

Managed small group and individual instruction.

Administered materials and organized classroom environment to maximize student independence during work periods and transitions.

Encouraged students to hone personal development skills, teaching goal setting, independence, and self-advocacy.

Assessed student progress and challenges in all areas, including academic performance, behavior, social development, and physical health.

REFERENCES: Monica Monterroza- Former Torrid Store Manager 818-***-****

Sarah Ramirez- Supervisor New Horizons 818-***-****

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