Customer Service Project Designer

Leonardo J. Ramirez

Jersey City, NJ ***** 201-***-**** *.*********@*****.***

PROFESSIONAL SUMMARY

A highly motivated, detail-oriented, and dedicated professional with 10+ years of experience leading business operations, staff supervision, and standard operating procedures. Develops work plans and procedures, conducts safety meetings, and serves as the lead project designer. Manages procedures complying with federal and local regulations to overview environmental projects. Builds positive relationships with customers to provide exceptional levels of service and ensure adherence to project objectives. SKILLS & COMPETENCIES

Strategic Planning

Business Operations

Data Collection & Reporting

Quotes & Estimates

Project Management

Staff Training & Development

Client Relations

Microsoft Office Suite

Languages: English & Spanish

WORK EXPERIENCE

Delfa Contracting LLC Jersey City, NJ 2013 - Present Supervisor

Oversee day-to-day business operations including staff management, customer service, budget and finance, and project management to ensure goals are met

Meet with potential customers to provide consultations on their home asbestos removal or demolition for estimates

Manage inventory of project equipment, supplies, and tools to ensure materials are available to meet project needs

Implement safety protocols and procedures to provide a safe and welcoming work environment for staff and customers

Perform basic construction remodeling practices demonstrating knowledge of occupational hazards, inspection procedures, safety protocols, and industry regulations

Utilize technical software for database management including Microsoft Office Excel to create spreadsheets, tables, pivot tables, macros, and analysis for reporting

Licensed Asbestos and Demolition Handler by the State of New Jersey Department of Labor Workforce Development and Asbestos Control

Genesis LLC New York, NY 2008 - 2011

Project Monitor

Responsible for monitoring project status against schedules, scope of work, and staff performance

Provided leadership with areas of improvement to implement that increase workflow and decreases cost ADP Morristown, NJ 2005 - 2006

Payroll Associate

Responsible for the distribution of payrolls for small businesses

Maintained payroll files, audited payroll records, corrected errors, and maintained accuracy of the timekeeping system

Reviewed and assisted with solving problems identified on various payroll reports including missing hours, overtime, sick pay, and other paid time off

EDUCATION

Full Sail University Winter Park, FL 2007 - 2011 Bachelor of Science

Music Production

DeVry University Jersey City, NJ 2003 - 2004

Business Management

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