Center Agent Call
Resume:
Nteboheleng Ellen Thapedi
074******* *****.*******@*****.***
*** ********** ****** ******** ****** 1818
I am confident that the years of experience as a result-driven customer service specialist provide me with the
capabilities to successfully fulfill your position. I have enclosed a resume that clearly outlines my professional
history.
I feel confident that a personal meeting would demonstrate the contribution that I can make to your organization.
I look forward to hearing from you to schedule an interview at your convenience.
Thank you for your consideration.
Regards
N.E Thapedi.
Objective
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of
hard work and trusts me with responsibilities and challenges.
Experience
Digicall
Call Center Agent 13/8/2021 - Till date
Duties:
_To obtain client information by answering telephone calls.
_To route calls to appropriate resources.
_To speak clearly and concisely.
_To communicate effectively with a diverse population.
_To document all call information according to standard operating procedures.
_To think and react effectively to tense or emergency situation.
_To maintain communication equipment by reporting problems.
ER 24
Emergency Resource Officer 01/05/2009 - 28/02/2021
Duties:
_To obtain client information by answering telephone calls.
_To route calls to appropriate resources.
_To speak clearly and concisely.
_To communicate effectively with a diverse population.
_To document all call information according to standard operating procedures.
_To think and react effectively to tense or emergency situation.
_To maintain communication equipment by reporting problems.
Education
Christian Liphoko Secondary school
Grade 12 Certificate
Business Academy College
Call Center Certificate
Advanced Assessment & Training
NQF level 2
Skills
Computer skills. Communication skills. Customer Service skills, Teamwork Skills, Active Listening and Problem
solving.
Languages
English Tswana Southern Sotho Zulu
Reference
Delisiwe Xaba - "Digicall"
Supervisor
Nelisiwe ****@********.** za
Deliwe Metse - "ER24 "
Supervisor
Contact this candidate