Office Assistant Call Center/Driver

Torri A. Bussell

Clerical Office Assistant

***************@*****.***

**** *. ******* ***. #**

Chicago, IL

(773) 885- 2835

OBJECTIVE

Friendly & efficient clerical office assistant with the ability to learn new systems quickly and utilize computer skills. Looking to fulfill duties as office administrator for a prestigious company that ensures operational excellence in a professional setting.

KEY SKILLS

Capable of typing 35+ WPM

Excellent customer service skills over the phone & in person

Detail oriented & organized

Exceptional record keeping, sorting, labeling, & filing

Microsoft office knowledge

EXPERIENCE

Jackson Park Hospital, Chicago, Il - Receptionist

February 2019 - July 2022

●Coordinating the daily administrations of doctors, staff, visitors, and patients at a healthcare facility

●Answering, screening, and forwarding phone calls.

Emerald Place Retirement Village, Glenview, Il - Front Receptionist

January 2015- December 2018

●Scheduling appointments and answering patient inquiries and needs

●Handling patient emergencies and monitoring stocks and supplies

Yearwood Law Firm, Chicago Il - Associate Filing Receptionist

December 2012 - November 2014

●Use Microsoft Excel to create schedules and payroll hours

●Sort and distribute mail, organize client files, and assist lawyers with calls

Walmart, Chicago Il - Cashier

February 2009 - August 2012

●Engage customers in a courteous, helpful, & respectful manner promptly

●Help customers as needed with purchases, returns, etc

Telemarc Call Center, Des Plaines Il - Inbound Customer Serv. Representative

July 2006 - November 2008

●Handling inbound calls and addressing concerns of current clients

●De-escalate problems & provide helpful solutions to customers

EDUCATION

Hyde Park Academy, CHicago, IL - H.S Diploma

September 1994 - June 1998

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