Care Representative Service
Resume:
WORK EXPERIENCE
Customer Care Representative
MOBILEXUSA/TRIDENTCARE
Present
• Complete diagnostic exams in a professional and timely manner.
• Provide prompt, accurate and courteous responses to customers.
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Display the ability to operate the phone system effectively.
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system.
• Consistently check appropriate DDF screen for report results to call back to customer Customer Service Representative
Getaroom.com - Dallas, TX
February 2013 to February 2016
February 2013- February 2016
Dallas, TX.
• Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
• Serves as liaison between the customer and various departments
• Solicits sales of new or additional services
Telemarketer
SILVERLEAF - Arlington, TX
January 2011 to January 2013
• Silverleaf Sales Representatives
• Responsible for leading tours of the resort sales gallery
• Giving presentations of the Silverleaf Vacation Ownership Program to guests
• Explaining and selling program benefits
Customer Care Representative
KRYSTAL
MCKINNEY
The Colony, TX
*************@*****.***
HOTELS.COM - Arlington, TX
January 2009 to December 2011
Arlington, TX.
• Attracts potential customers by answering product and service questions
• Suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment; following up to ensure resolution. TOOLS & TECHNOLOGY
• Microsoft Word, Excel, and PowerPoint
EDUCATION
LANCASTER HIGH SCHOOL - Lancaster, TX
SKILLS
Time management, Problem solving, Customer Support, CSR, Call Center, Customer Service, Customer Care ADDITIONAL INFORMATION
KEY COMPETENCIES
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Time Management
• Judgment and Decision Making
• Active Learning
• Active Listening
• Service Orientation
• Critical Thinking
• Complex Problem Solving
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