Entry Clerk Customer Service

Summary

Skills

Experience

DIANA M. DELAO

**** ************ ****, **** ******* IN 46312

Home: 815-***-****

************@*****.***

To continue the advancement of my career in management by obtaining additional knowledge and growth. By utilizing my experience, my skills in management and customer service to Significantly contribute to increased sales, customer satisfaction, savings and productivity. Windows using Microsoft Office, Word and Excel. 10 key desktop calculator (10,080 kph) and Type 45 wpm. Accounting, Bookkeeping and Payroll. Bilingual,

Strong Customer Relation, Good Communication,

Extremely Organized, Detail Oriented, Quick learner and Dependable.

Compass Group May 2017 to October 2017

Serve Cafe Breuer Lincoln Park Zoo

Chicago, IL

Entered Orders on Pos System

Maitained Clean Work Area

Fill Stock when Needed

Made Sure Patrons had a great dinning experience

Bakers Square February 2013 to May 2017

Server

Lagrange, Il

Entered Order on POS System

Suggests Special

Fast Paced

Maintained Clean Work Area

Maintaing Running SideWork

Omega Restaurant February 2005 to March 2013

Downers Grove, IL

Maintained a clean work area responsible for keeping station stocked. Greet customers, expedite their orders and promote daily specials. Give 100 percent customer service to customers so they have an enjoyable dining experience. High Courtesy levels enjoy dealing with the general public and communicate well with fellow employees and help them when needed.

Moore Document and Solutions May 2001 to March 2005 Account Specialist

Chicago, IL

Prevented store losses using awareness, attention to detail and integrity. SMetra, Carson Pirie Scott, Chicago Parking and Wicks:.

Coordinate all internal departments within Moore to ensure customer requirements are met. Manage all activities and workflow ( 1,600 requisitions, 1,500 incoming calls /per month). Analyze forms to determine the most cost effective means of manufacture. Education and Training

Skills

Analyzed form specs and price forms for manufacturing. Determine sell levels for items.

Analyzed and maintained inventory levels for over 1,000 nationally warehoused items. Worded on Micro encoded checks and specifications for print management. Addressed and resolved customer, sales, manufacturing warehousing, invoicing, and customer service center inquiries and concerns.

Coordinate special projects and communication changes to other support staff. Outsource forms if not profitable to produce within our plants. Assist Sales and Financial managers in reducing errors. CORPORATE EXPRESS February 1996 to September 1999

ELK GROVE VILLAGE, IL

Harris Bank

Chicago, IL.

Worked on-site with Harris Bank Purchasing Department. Inputting customer's office and furniture orders for over 100 internal departments and 20 other off site Harris Bank locations.

Act as a liaison between sales, office staff and distribution to ensure clean and smooth orders. Effectively troubleshoot, implemented, and coordinated improvements to the order process. Handled back order report and suggested substitute items as an alternative. High courtesy level.

Issued credits on shorted items.

Heavy incoming calls handled all product knowledge questions regarding office supplies and equipment. Data Entry Clerk

Maintain Corporation live files into IBM computer very accurately. Enter purchase orders reports daily.

Create new catalogs by inputting in block percentages and sku numbers. Communicate with other departments.

Product knowledge.

Capable of meeting catalog and special project deadlines. The College of Office Technology 03/89

Chicago, IL

Computerized Accounting: Retrieval and spreadsheet functions on IBM PC, Bookkeeping, T-Accounts and Payroll. Writing skills and Business Communications. 10 key, Accounting, Computerized Accounting, Bookkeeping, Business Communications, calculator, catalogs, catalog, IBM computer, credit, Customer Service, Dependable, Detail Oriented, special events, Financial, financial reports, forms, Insurance, inventory levels, inventory, inventory control, invoicing, Excel, Microsoft Office, office, Windows, Word, negotiating, order entry, Payroll, IBM PC, Procurement, Purchasing, Quick learner, Sales, spreadsheet, Troubleshoot, Type 45 wpm, warehousing, workflow, Writing skills

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