Patient Transporter Service Representative

KB Kyeisha Brown

Dallas, TX ***** 945-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. SKILLS Linen Changing

Equipment Cleaning and

Inspection

Supporting Daily Living Needs

Safety Protocols

Proper Equipment Transportation

Customer Experience

Patient Identification

Performance Improvement

WORK HISTORY PATIENT TRANSPORTER 04/2020 to CURRENT Parkland Hospital Dallas, TX

Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers. Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Warmly greeted patients and visitors and made each feel welcome. Maintained confidentiality of patient data and condition to safeguard health information.

RECEPTIONIST 12/2018 to 04/2020

Marriot Hotel Irving, TX

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression.

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly. Resolved customer problems and complaints.

INBOUND CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 05/2017 Spectrum Irving, TX

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Resolved complaints to satisfy customers and encourage future transactions.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

EDUCATION High School Diploma 06/2010

Sachse High School, Sachse, TX

3.5 GPA

LANGUAGES English

Full Professional

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