Entry Clerk Data

Katherine Luckey

Hard-Working skilled peoples person

Houston, TX 77044

**********@******.***

Seeking a rewarding position with a progressive and stable organization that would allow me to utilize my experience and interpersonal skills, people skills. Authorized to work in the US for any employer

Work Experience

Medical Scheduler

Methodist Healthcare System - Houston, TX

January 2021 to January 2022

• Greeted patients and guests upon entering lobby areas.

• Routed calls and correspondence to appropriate medical staff.

• Followed up with patients and confirmed appointments.

• Answered phone calls and took messages for staff members.

• Instructed patients regarding how to prepare for appointments.

• Updated patient information in databases and adhered to confidentiality requirements.

• Assisted patients with canceling and rescheduling appointments.

• Filed appointment documents and organized clerical supplies.

• Gathered personal and insurance information from each patient.

• Pulled patient charts for upcoming appointments.

• Assisted patients in filling out pre-appointment paperwork.

• Adjusted appointments according to priority and tracked appointment durations.

• Coordinated appointments with customers and staff members according to availability. Customer Service Representative

Amazon Warehouse - Houston, TX

January 2019 to January 2020

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Made outbound calls to obtain account information.

• Answered inbound calls, chats and emails to facilitate customer service.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Data Entry Clerk

American Red Cross - Deer Park, TX

January 2018 to February 2019

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Made outbound calls to obtain account information.

• Answered inbound calls, chats and emails to facilitate customer service.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Maintained database by entering new and updated customer and account information.

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

• Reviewed and updated account information in company computer system.

• Proofread and edited documents to correct errors.

• Identified and corrected data entry errors to prevent duplication across systems.

• Input new data to test customer and account system changes and upgrades.

• Stored hard copies of data in organized files to optimize retrieval.

• Transferred data from hard copies to digital databases, organizing information in new formats.

• Reviewed, corrected or deleted data, verifying customer and account information.

• Completed database backups to secure information.

• Remained focused for lengthy periods to accurately perform work with adequate speed.

• Processed customer and account source documents by reviewing data for deficiencies. Education

High school diploma

North Shore Senior High School

Skills

• Attention to detail

• Communication skills

• Customer service

• Adaptability

• Teamwork

• Organization

• Problem solving

• Interpersonal communication

• Decision making

• Active listening

• Data analysis skills

• Public speaking

• Computer proficiency

• Problem-solving abilities

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