Support Specialist Customer Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

THERA DAVIS 650-***-****

***********@*****.***

San Bruno, United States

Experienced Sales Professional swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.

Operations Management Linux Client-focused

Troubleshooting Patient and Diligent Task prioritization New business expansion Strategic planning Microsoft Word Sales Professional

Xfinity, Daly City, CA, Jul 2018 - Current

• Able to offer great value of our TV, Internet, Landline, Home Security and Mobile services

• Able to give excellent customer service experience Overcame objections with successful product demonstrations and persuasive communication skills.

•

• Exceeded sales objectives to capture new leads and customers.

• Remained up to date on current offerings and company processes. IT Technical Support Specialist

Daly City, CA, Mar 2020 - May 2020

Assisted customers with more advanced technical issues requiring a greater level of personalized care and in greater length

•

• Identified and resolved issues using software and hardware. Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

•

• Recorded customer issues on database to streamline process and fastrack resolutions. Retail Sales Manager Supervisor Specialist

Flextronics, Colma, CA, Jan 2014 - Feb 2017

Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user requests; resolve trouble tickets and ensure system security for desktop mobile and cloud environments

•

• Supervised, trained and motivated staff to achieve goals. Demonstrated customer-first mentality based on sound customer relations principles and core company values.

•

• Addressed customer complaints and issues with professionalism. Retail Technical Support Specialist

Flextronics, Colma, CA, Aug 2010 - Dec 2013

EDUCATION

Met all of the customer call guidelines including service levels, handle time and productivity

•

Identify and solved technical issues with a variety of mobile and computer diagnostic tools

•

Lead by example in maintaining the DSC cleanliness and organization in line with customer standards

•

Maintained a calm, professional demeanor when faced with high demand and high volume workloads

•

Certification: Technical Support Fundamentals

Coursera, Mountain View, CA

Contact this candidate