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Eliza Lake

Sacramento, California, United States adth4z@r.postjobfree.com 707-***-****

SUMMARY

Medical Service Coordinator with 5 years of experience in administration and office coordination. Expertise in the management of schedules and patient records. Proven understanding of regulatory requirements, HIPAA, and privacy laws. Applying for a EHS Specialist position to utilize my degree and area of study.

EXPERIENCE

Medical Office Service Coordinator

• Answer/ Transfer a high volume of calls without interruptions

• Operated and worked with EPIC System

• Screened for Covid-19 symptoms,

• Scheduled and rescheduled patient appointments

• Insurance verification

• Ensuring patient safety and compliance with HIPPA protocols

• Ability to multi-task, and manage detailed tasks as required

• Checked patients in for appointments

• Created and updated patients’ charts

• Assisted patients as needed in navigating through medical chart resources

• Customer/Patient Services

• Performing telephone scheduling support

• Knowledge of all pertinent laws, regulations, and guidelines,

• Mind Institute Covid Line -Sacramento

• Mid-Town Covid Line -Sacramento

• Patient Contact Center, -Rancho Cordova

• Mid-Town Covid Line -Sacramento

• Comprehensive Cancer Center -Sacramento

Gate Attendant

• Operate the hand-held Infrared Thermal Fever Scanner and screen for Covid-19 symptoms

• Setup and closing temperature screening equipment

• Execute and log the tests, evaluate the results, and document problems found.

• Monitor the testing and the test environment, often using tools for this task

• Gather performance metrics while managing the crowds. Referral Booking Clerk

• Followed up with receiving, processing, scheduling, and following up on all medical referral requests, including in-house and outside referrals for diagnostic testing, medical specialists,

• Use a variety of office automation hardware

• Scheduled appointments while verifying patients’ insurance, and demographics,

• Makes patient care referrals to outside agencies

• Assists providers in completing all medical documentation needed to provide referral services following the specific procedure

• Answers patient inquiries and takes messages to follow other departments

• Follow up on the referrals in a timely manner to assure that appointments are current

• Use of MHS Genesis Software

• Documents all referrals and forwards referral documents to the appropriate personnel department

• Manages protected health information in a manner consistent with the health insurance Portability and Accountability Act. Substance Abuse Journey Counselor

• Conduct groups and one-on-one individual treatment sessions

• Process in-take reports for new clients into the (SAP) substance abuse program

• Facilitate a caseload of fourteen participants working on in-custody treatment plans

• Experience with a male criminal justice population

• Maintained all confidential regulations, HIPPA including storage of client records

• Provide program development, goal setting, emotional concerns stress, and services to participants.

• Functioned as House Manager from March 2018 - Nov 2019 UC Davis Health October 2021 - Present, Sacramento, CA Artech Front Desk November 2020 - September 2021, Sacramento, CA Travis AFB November 2019 - November 2020, Fairfield, CA RADT1 March 2018 - November 2019, Vacaville, CA

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Front Desk Administrator

• Monitoring the reception security desk, assisting the public, personal and, guests daily

• Responding to calls and informational needs, visitor inquiries to their destinations

• Preparing visitor badges, employee temporary worker badges, registration appointments for guest,

• Correspondence relating to scheduled meetings, service calls, referring inquiries

• Desktop computer programs, outlook, word, excel, filing, copying, emails, transfer calls, data input,

• Monitored staff and client safety access system and CCTV Security

• Effectively functioned as both Officer and Receptionist EDUCATION

Bachelor of Science in Business Administration - Human Resource Management University of Phoenix • Sacramento, CA • 2015

Associate in Criminal Justice/Law Enforcement

Solano Community College • Fairfield, CA • 2013

CERTIFICATIONS

BLN/ CPR Certification

Substance Abuse, Counseling Certificate

Guard Card with AED Certification

SKILLS

Medical documentation

Data center experience

Mental health counseling

Individual / Group Counseling

Medical Office Experience

Crisis Intervention

EMR/EPIC experience

Case Management

Intake Experience

People skills

Allied Universal October 2017 - June 2018, Fairfield, CA

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