Customer Service Experience Specialist

Tyra L. Jones

****.*******@*****.*** 678-***-****

PROFESSIONAL SUMMARY

Motivated professional with developed telecommunication and coordinator skills. Over five years’ experience working competently in customer service where creative problem solving, and diligence improved overall operations. Proficient in Microsoft Office and flexible with new software. Business oriented too with a proactive mindset to solve challenges. Strengths include:

• Detail Oriented

• Efficiency

• Proactive Decision Making

• Organization

• Support

• Optimism

• Assessment/ Discernment

• Report Writing

• Customer Service

EDUCATION

DeVry University Naperville, IL May 2023

Medical billing and coding

SKILLS SUMMARY

INTERPERSONAL/COMMUNICATION SKILLS

• Thoroughly document all guest communication in multiple systems allowing teammates to be fully aware of any interactions

• Address all inbound channels of guest feedback to resolve guest issues and ensure customer satisfaction

• Consistently correspond with supervisors and team regarding performance and meet weekly to discuss improvements

• Promote account enrollment to all guests and provide awareness of program benefits

• Cultivate rapport between guests

• Suggest means to publish promotions and eliminate advertisement discrepancy LEADERSHIP SKILLS

• Consistently trusted with confidential information for payment and registration purposes.

• Process payments using debit cards and checks, occasionally requiring I.D. verification, in person and over the phone

• Account for ethical standards and customer/company needs when delegating account accommodations

• Accomplish tasks with minimal direction or supervision and exceed metric goals

• Accept new ideas, solicit consensus, and encourage active participation from team members

• Out of the box thinker that offers an unconventional approach to problem solving ORGANIZATION AND PLANNING SKILLS

• Identify and assess needs, draft plans, prioritize steps, implement action, and evaluate outcome

• When coordinating projects, assign tasks, use resources, troubleshoot problems, and follow up to completion

• Establish clear goals and objectives while inspiring team spirit and achievement

• Set priorities and continuously monitor progress, adjusting when necessary to meet timely goals

• Efficiently manage time as demonstrated by ability to coordinate college / work schedules WORK HISTORY

PT Customer Service Associate Publix Bethlehem, GA 2018 –2021 Guest Experience Specialist Ingles Winder, GA 2017 – 2018 Cashier Murphys Buford, GA 2016 – 2017

Picker Therapak Buford, GA 2015-2016

Customer service representative Broadpath health LLC Remote 2021- current

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