Support Specialist Manager Assistant

BRIDGETT RODRIGUEZ

East Windsor, NJ, 085**-*-***-***-xxxx ********@*****.***

CAREER OBJECTIVE

Quality-oriented professional with 11.5+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Support Specialist/Software Support role at your company.

EXPERIENCE

NEOSYSTEMS, LLC, Remote

Consulting Manager Assistant, Mar 2022 – Jul 2022

Assisted in a variety of functional and technical positions with increasing levels of responsibility, covering all aspects of the Systems Development.

ZINC MAPS/VEEVA SYSTEMS, PRINCETON, NJ

Product Support Specialist, Dec 2015 - Feb 2022

•Experienced in establishing, leading, and working with cross-functional teams and within a distributed IT environment

•Provided systems analysis and technical support

•Analyzed and improved operations, which increased productivity

•Developed training materials and procedures, and train users and new hires in proper use of hardware and software.

•Assist customers with issues and questions on how to use Promomats and SiteVault Free

•Establish strong relationships with our clients through superb customer service.

APPLE

Apple iPhone Support Specialist, Aug 2013 - Apr 2014

•Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems

•Possess effective communications skills, and work well with others at all levels

•Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service

•Troubleshoot and solve technical problems with earlier iPhone mobile devices

•Provided Tier I and Tier II support for iCloud account issues such as password reset, new account creation, sync issues, and iCloud settings.

NEWARK PUBLIC SCHOOLS, NEWARK, NJ

Substitute Teacher, K-12, May 2009 - Dec 2013

•Implemented lesson plans of teachers to effectively teach elementary students in a variety of subjects from grades K-12

•Maintained a healthy and safe environment for children to explore without undue risks

•Volunteered to organize and serve as chaperon for after-school programs.

•Applied principles of learning theory and teaching methodology, drawing from instructional materials available in school.

EDUCATION

BERKELEY COLLEGE

NEWARK, NJ

B.S Information Systems Management, Management (Dec 2017)

RUTGERS UNIVERSITY

NEWARK, NJ

Bachelor of Science Biology (Dec 2009)

ADDITIONAL SKILLS

Excel, Outlook, WORD, Power Point

Promomats

SiteVault Free

MedComms

Ring Central

Zendesk

Zoom

REFERENCES

References available upon request

LANGUAGES

•English

•Spanish

•Portuguese

Contact this candidate