Credit Card Account Specialist I
Resume:
Tera Anne Garcia
**** ********* **** *** *******, TX 78251 ***********@*****.***
Education
HS Diploma 1990
Southwest High School
San Antonio, TX 78252
Objective
A Challenging position in which to utilize strong customer service experience that will benefit an organization offering opportunities for growth and personal development.
Key Skills
Computer Skills
Time Management
Windows 10 OS
Microsoft 365
Data Entry
Work Experience
October2021 -Present
Training Internship • Computer User Support • ACI Learning
Review material for COMPTIA Security+ and develop skills in penetration testing
Devise and map out a functional network system
Install and support Windows OS including command lines & providing client support
Troubleshoot devices and resolve network issues
Detect various types of compromises
November 2015 – February 2016
Prior Authorization Specialist • CVS Caremark
Make outbound call to manager on duty and respond to faxes in prior authorization cue
Answer phone calls for prior authorization team
Authorize PA or if uncertain, assign to a pharmacist for review
June 2009 – January 2013
Secondary Marketing Specialist • Post Closer II • USAA
Review signed loan packages to ensure mortgage application was completed within compliance
Corresponded with borrowers and title companies to quickly resolve any compliance related concerns
Prepares the completed file to be shipped to the investor
Possess excellent communication skills
Committed to doing things right the first time
Demonstrate product knowledge and use critical thinking
Meet productivity target for assigned area of production
Use available tools and information to facilitate transaction
August 2002 - June 2007
Help Desk Specialist I •NISD
In a call center environment, I assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive computer knowledge
Log and troubleshoot computer service calls, via fax, email, and personal contact
Provide detailed assistance to the technical support staff for hardware problem resolution
Provide detailed support LAN and WAN NETWORKING operations, personal computer applications, ESC-20access and or applications
Provide and document procedures to be used by other support staff and end users
Reset passwords for various district applications
October 1999 - December2001
Help Desk Technician • IPI Gramm Tech
In a call center environment, I answered phones and assist callers in troubleshooting computer hardware issues.
Log a trouble ticket for service issues and monitor from opening until the ticket was closed
Made outbound calls to end user to relay eta of part or status of tracking number.
Other duties as assigned.
References
1.Rose Cevallos
Business Systems Analyst, United States
H.E.B.
646 S Flores St.
San Antonio, TX 78204
*************@***.***
2.Laura Monreal
LPAC Coordinator /ESL Teacher
Canyon High School
1510 1-35 New Braunfels, TX 78130
3.Annie Hernandez
Banking Specialist
Wells Fargo
**********@*****.***
Contact this candidate