Customer Service Tech Support

Irvin H. Levein

**** ******** **.

North Las Vegas, Nevada 89084

Cell 626-***-****

***.***@*****.***

OBJECTIVE

To obtain a part time job doing customer service in a work from home environment in any industry

Qualification Highlights

Excellent Customer Service Skills

Outstanding Communication Skills

Microsoft Word

PC Tech Support

Mainframe Computer Operations Support

Software Support

Education

AA Degree (Business Data Processing)

Work History

Volunteer

L.A. Trade Tech, Los Angeles

September 1970

Pasadena Senior Center

January 2018 to Oct. 2020

Helped set up the room for the lunch program. Set up the different rooms for classes when needed. Assisted in setting set up the rummage sale on Thursdays and help in any area as needed.

I qualified clients for the free State-funded cell phone program. Also helped people with whatever problems they may have had with their cell phones or cellphone service and did customer service

Field Representative (Safelink)

January 2016 – May 2018

I qualified clients for the free State-funded cell phone program. Also helped people with whatever problems they may have had with their cell phones or cellphone service and did customer service

Phone Reassurance Volunteer

Santa Anita Family Services

January 2016 – January 2017

Monrovia, CA

Performed phone reassurance twice a week for approximately forty senior citizens. Initiated the calls to them to check on their well-being. I would also carry on a conversation with each of them to talk about things in general. I was the only person who some of them had contact with. I also helped them get whatever they needed that the center could provide for them. Did the customer service

I qualified the centers clients for the free State-funded cell phone program and helped people with whatever problems they may have occurred with their cell phones or cell phone service.

Food Distribution Volunteer

Foothill Unity Center

Sept., 2012 – Nov., 2016

Monrovia, CA

I received the food from various donors and sorted it out to insure freshness. On food distribution day, I was in charge of giving out the food. I answered all questions that had to do with the food distribution program. I was the co-chairman for the back to school supply Program for two years. That included finding a warehouse to put together the school supplies in packages for the children according to their age. We were responsible for finding a warehouse to house the donations and getting companies to donate school supplies. I set up the warehouse for the project and did the scheduling of people to help put the packages together and distribute the packages.

I qualified clients for the free State-funded cell phone program. Also helped people with whatever problems they may have had with their cell phones or cellphone service and did customer service

United California Bank, Garrett Air Research, Northrop Grumman, System One, Sun America, Aerojet and Fiserv

The employment listed above took place between 1980 and 2012. The duties included Mainframe Computer Operations, Mainframe Production Control, Mainframe Frame Scheduling, Customer Service for the users and Mainframe Tech support on a variety of Computers.

I was on the team that handled the Y2K project and the disaster recovery exercise for Sun America for three years

I was an independent consultant for various companies throughout the United States for about five years starting in 2008

The duties included Mainframe Computer Operations, Mainframe Production

Control, Mainframe Frame Scheduling, Customer Service for the users and Mainframe Tech support on a variety of Computers. Also was on the team that handled the Y2K project and the disaster recovery exercise

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