Customer Service Training Manager

a

CHRISTOPHER A THOMAS

OAKLAND, CA *****

510-***-**** f ******@******.***

attention to detail and excellent organizational skills. Clear understanding of [coaching and”

[developing and training in Customer Service. Motivated to learn, grow and excel in the industry.

SKILLS

© Adult learning theories

e New hire on-boarding

e Small group instruction

e Leadership training

e Training solutions development

e Knowledgeable in Sap Gui

WORK HISTORY

AIT

Senior Training Manager // Oakland, CA // March 2006 to Current

© Directed training programs and development paths for managers and supervisors.

e Led daily, weekly and monthly coaching, counseling and feedback sessions.

e Communicated all learning and performance objectives, schedules and training assessments to

e Knowledgeable in Expense Net

e Work site preparation

e Presentations and public speaking

e Training and presentations

e Self-motivated

Relationship building

upper management.

© Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and

training for 65 new employees.

Selected and assigned instructors to conduct specific training programs.

e Delivered wide variety of courses focused on, Trust and Coaching Development topics to enhance

communication, team cohesion and group performance.

EDUCATION

Bachelor of Arts - Radio And Television

San Francisco State University // San Francisco, CA

AFFILIATIONS

e Member of Gnieo8 Psi Phi fratern’

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