Member Team Customer Service
Resume:
WORK BACKGROUND
RETAIL STORE MANAGER
Ann Taylor, April 2014 to Present
- Direct day-to-day operations of store generating more than $1.5M in annual revenue.
- Recruit, train, mentor, and manage a 20-member team, ensuring continuous delivery of outstanding customer service.
- Supervise 3 department managers, providing coaching and encouraging accountability for store results and staff performance.
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
RETAIL STORE MANAGER
The Children's Place, June 2011-March 2014
- Planned and directed the day-to-day operations of the store.
- Develop strategies to enhance customer experience while meeting sales targets and increasing profitability.
- Implement store policies and marketing programs to increase sales and grow the existing customer base.
EDUCTION BACKGROUND
- Associates Degree Program from 1994-1995
- Senior year participated in work study program
RARITAN VALLEY COMMUNITY COLLEGE
Studied Business Management & Business Administration HUNTERDON CENTRAL REGIONAL HIGH SCHHOL
Completed High School, Graduated in 1993
CAREER HIGHLIGHTS
Rank #1 Store in NY/NJ District
for online sales fulfillment
2019/2020.
Met or exceeded Store KPIs for
credit acquisition and customer
conversion 2019/2020
CHRISTINA
GARLINGER
R E T A I L S T O R E M A N A G E R
******************@*****.***
www.linkedin.com/in/christina-lafauci-7667b561/
510 Village Commons
Flemington, NJ 08822
C O N T A C T D E T A I L S :
Cost Reduction and Shrink Avoidance
CORE SKILLS
Visual Merchandising / Product Presentation
Operations Analysis / Inventory Planning
Sales Training and Team Building
Recruiting and Staffing Initiatives
Budget Administration / Oversight
PERSONAL PROFILE
Motivated, results-producing management professional with extensive experience leading retail sales
operations through creative visual merchandising,
employee empowerment, and focus on delivering
legendary customer service experiences. Effective
leader skilled in developing highly productive, sales- driven teams by implementing customer-focused
training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.
Contact this candidate