Customer Service Sales Manager

Wasay Ahmed

904-***-**** E: *****.*********@*****.***

**** ********** ** *** ****, West Palm Beach, Florida 33409 PROFESSIONAL

SUMMARY Top-ranked sales manager recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Well-versed in shrinkage control, inventory management and financial leadership of business. Talented Manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences. Well-versed in shrinkage control, inventory management and financial leadership of the team. Talented manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences. Quality focused manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of T-Mobile success. Skillfully control shrinkage, oversee inventory and lead financial operations for telecommunication companies. Skilled manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. SKILLS

● Team Leadership

● Maximizing Profitability

● Store Management

● Training and Development

● Relationship building and

management

● Staff training and development

● Team leadership and coaching

● Excellent customer service skills

● Hourly shift management

● Opening and closing procedures

● Order processing

● POS systems

● Personnel development

● Staff management

● Systems and software programs

WORK HISTORY

STORE MANAGER 06/2021 to CURRENT

T-MOBILE: Express Stores(Sub-dealer) Royal Palm Beach, Florida. STORE MANAGER 01/2020 to 06/2021

T-MOBILE:(TCC Wireless) JACKSONVILLE, Florida.

STORE MANAGER 06/2017 to 01/2020

T-MOBILE:(FX1 Mobile) JACKSONVILLE, Florida.

● Set, enforced and optimized internal policies to maintain efficiency and responsiveness

● Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

● Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

● Created work schedules according to sales volume and number of employees

● Devised, deployed and monitored processes to boost long-term business success and increase profit levels

● Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns

● Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

● Oversaw, trained and encouraged more than 20 employees at different times, promoting culture of efficiency and performance

● Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events

● Delivered positive results by controlling monthly operations budget and limiting financial discrepancies

● Protected store from loss or theft by setting and enforcing clear security policies

● Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates

● Managed all aspects of store operations, including organization, maintenance and purchasing functions

● Cooperated with staff and clients to achieve customer service goals and surpass team objectives

● Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

● Set effective store schedules based on forecast customer levels, individual employee knowledge and service requirements

● Reported to district manager regarding all store and staff issues, financial goals and sales

● Hired, trained and evaluated personnel in sales and marketing

● Reviewed performance data to monitor and measure productivity, goal progress and activity levels

SALES MANAGER 01/2016 to 05/2017

Cell n Tell Lahore, Pakistan

● Recruited by startup company of cellphones and cell phone accessories in one of biggest market of Lahore, Pakistan

● Chiefly managed growing market share by increasing sales to warehouse distributors and retail stores in Pakistan

● Developed and implemented new sales strategies to update product lines

● Partnered with marketing team to align sales strategy with brand messaging across all communication channels

● Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close

● Formalized sales process to enhance operations and promote acquisition of new customers

SALES MANAGER 01/2008 to 12/2015

RAHEEM TRADERS

● Ranked as #1 sales manager in 2011 and 2016

● Fostered robust, sustainable network of buyers in Pakistan, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage

● Demonstrated unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts EDUCATION

Bachelors Business Administration 05/2007

Iqra University, Lahore, Pakistan

ACCOMPLISHMENTS

● Exceeded monthly store sales goals 3 months in a row.

● Promoted to Key Holder after two months of employment.

● Increased sales by 20% by coaching department managers on new merchandising standards.

● Exceeded team sales goals by 50%.

● Used Microsoft Excel to develop inventory tracking spreadsheets.

● Resolved product issue through consumer testing.

● Supervised team of seven staff members.

● Documented and resolved customer service issue which led to customer satisfaction and loyality.

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