Customer Service Social Media management

RACHEL RUSHING

Baton Rouge, Louisiana· 225-***-****

*******@*****.***·linkedin.com/in/rachel-rushing-79a292209 ·

https://rrushing4.wixsite.com/website

Dedicated, motivated, self starter, and strong communicator who works well

under pressure and great in a team environment.

Personable - Creative - Ambitious - Innovative - Strong willed- Super woman! :)

EDUCATION

MAY 2021

BACHELOR OF BUSINESS ADMINISTRATION

LOYOLA UNIVERSITY NEW ORLEANS, LOUISIANA

Magna Cum Laude

MAY 2018

BUSINESS TECHNOLOGY CERTIFICATE

BATON ROUGE COMMUNITY COLLEGE, LOUISIANA

Phi Theta Kappa Honor Society

SKILLS

● Proficient in Microsoft Office Suite

● Experienced with Quickbooks

● Experienced with Small Business Accounting

and Development

● Typing speed of 60 WPM

● Proficient in time management and exceeding

set goals and rankings

● Experienced in marketing strategies and

events

● Experienced with website design and

video editing software

● Experienced in writing blogs and social

networking

● Basic knowledge of SAP software

INTERNSHIP 2021

SOCIAL MEDIA MARKETING

HUNT'S FLOWERS INC. BATON ROUGE, LOUISIANA

Gained social media marketing experience by using skills learned from marketing

and digital communications classes taken at Loyola University of New Orleans. Job

responsibilities included designing marketing materials and social media

accounts.

EXPERIENCE

2014– 2021

INDEPENDENT CONTRACTOR/ONBOARDING SPECIALIST

FEDEX GROUND, LYFT, UBER, INSTACART, DOORDASH, ROADIE

Dedicated to customer service with 10+ years of experience, consistently

achieving high customer satisfaction rankings. Commitment to customer

service and building strong client relationships as a key driver of company

goal attainment. Top in ratings in the region for Lyft led to become an

onboarding specialist recruiting qualified drivers in the area through

multiple marketing strategies with company phone and unlimited free

rideshare travel with company account. Community outreach included a

recruitment table at Baton Rouge Community College to reach qualified

drivers and give company exposure through discount code to new riders.

This increased exposure of the company when it was new to the area with

Uber as the dominant rideshare in Baton Rouge at the time.

2004 – 2021

REGIONAL DIRECTOR/MANAGER

WHOLEBODY WELLNESS SOLUTIONS, MANNATECH, THE WELLNESS CAFE’

,

SPEEDY & RELIABLE SOLUTIONS

Administrative support professional experienced in working in fast paced

environments demanding strong organizational, technical and interpersonal

skills. Highly trustworthy, ethical, and committed to superior customer

service. Confident and poised in interactions with individuals at all levels.

Detail oriented and resourceful in completing projects. Able to multitask

effectively. Consulted with clients about products, wellness goals, and used

online resources to direct clients to educate themselves on their wellness

journey of lifestyle changes. Community Outreach included LSU Health

Fairs, Earth Day in downtown Baton Rouge, and Zachary Health Fair. Held

wellness educational meetings once a week to interested clients. Other

marketing strategies included a television interview on a local news channel,

writing a two page article in the local medical magazine “Health Care

Highlights”, and attending local Chamber of Commerce meetings to work

together to promote sales and specials. Engaged in travel to company events

for educational training, product knowledge, and sales development.

Personal sales volume gained the title of Regional Director as well as

numerous incentive prizes and awards.

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