Manager Sales Success

Keisha S. Gibbs

Ridgefield Park, NJ

551-***-**** ******.*****@*****.***

https://www.linkedin.com/in/keisha-gibbs-1269801b/ ENTERPRISE ACCOUNT MANAGER

Customer Success Manager with demonstrated experience developing strong customer relationships and managing key accounts within local mid-market and Fortune 500 companies. Proven excellence in sales growth, team building and contract management. Leverages business development expertise to create efficient sales processes and organize successful capitalization of new business opportunities. Areas of expertise include:

• Manage portfolio of 20 – 40 accounts

• Territory sales management

• Drive customer engagement

• Identify growth opportunities

• Expand client relationship

• Cross collaboration with sales,

marketing etc.

EXPERIENCE

KORNIT DIGITAL INC. June 2021 – July 2022

Customer Success Manager -Northeast Territory

Enterprise Accounts Digital print success manager. Customer success manager for new and existing accounts in northeast territory.

• Focal point of contact to facilitate end to end digital printing solution.

• Managed equipment implementation from point of sale, customer onboarding, SW workflow solution.

• Escalated tier 3 complex break fix issues and monitored for resolution.

• Managed day to day activities through analytics to maximize productivity and ensured positive customer experience.

STAPLES INC., New York/ New Jersey July 2009 – March 2021 Strategic Account Leader - Corporate and Enterprise Contract Sales Maintained a $5M book of business consisting of customers ranging from local mid-market clients to large fortune 500 companies.

• Provided contract management and monitoring that ensured compliance.

• Engaged customers both on and offline to build relationships, effectively retain and grow customers account base.

Account Consultant New Jersey

Account Consultant Category Sales

Drove strategic targeted sales to existing customer base in Northern NJ Territory. Oversaw pricing negotiations and partnered with bid team.

• Met monthly sales growth for both young and mature accounts. Business Development Associate New Jersey

Business Development/B2B Sales. Prospected to close mid to small size companies in Northern NJ Territory.

• Partnered with e-commerce team, pricing analysis and LOB specialist to promote sales.

• Created marketing materials, price proposal and online shopping platform. Keisha S. Gibbs, Page 2

Staples Advantage Inside Account Manager

Inside Account Manager Sales

Managed $3.5M book of business for large to midsize accounts.

• Developed strong partnerships with existing customers. Created customized pricing and programs for BOSS categories.

EDUCATION

Art Institute of Ft. Lauderdale

New York City Technical College

TECHNICAL SKILLS

Computer; Microsoft Word, Excel, Entourage, Outlook, Access, File Maker, QuickBooks, Acts Sys, Salesforce, Sales Prism, Apollo

Languages: English, Conversational Spanish

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