Process Assistant at Amazon, Customer Service.
Resume:
Clariss E. Rodriguez Estrada
Douglasville, GA ***35
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Process Assistant
Amazon MGE8 - Union City, GA
October 2020 to Present
I start like a regular employee at this building and less than a year a became a Process Assistant, I help like a PA at small sort and lines and one month later I became an OB PA. Working like Outbound PA I learn how to dispatch driver for DDU and AMZL at this building, like Outbound PA I learn how check in/out driver for every route we have I Know about Outbound Dock Management, Yard management, how to check which one are the stop for every driver on the FMC trans logistic, help them find where their routes are and make sure they take every single piece for each stop. For the AMZL dispatch I have to make sure I have every package at truck and used the full capacity for each truck, I learned how request an AD HOC for the AMZL VRID if I need one, how to cancel a VRID if I don't have enough freight for that VIRD.
Like a Outbound PA I learned how important is the SDT and CPT for every route and AMZL too. Operator
Dexter Axle - Atlanta, GA
August 2019 to September 2020
on this company I work like a operator building part for trailers and I did learn how to work with kits which were send direct to the costumer, I learn how lead the area and obtain the knowledge about how to communicate with your team.
Telemarketing Representative
Claro - Villanueva cortes
February 2013 to August 2015
I worked in a customer service environment helping consumers solving problems about any issues they have with their phone service and billing issues ensuring that the customer stays with the company and keep in a good customer relationship.
Education
High school diploma
monte maria - san pedro sula
February 2008 to November 2012
Skills
• Load & unload
• Time & attendance systems
• consolidations
• Microsoft Outlook
• Freight Experience
• RF scanner
• CPT Coding
• Shipping & receiving
• Pallet Jack
• Telemarketing (2 years)
• Computer skills (4 years)
• Empathy with consumers (2 years)
• Time management (2 years)
• Communication skills (6 years)
• Order Picker
• Order Picking
• Reach Truck
• Packaging
• Bilingual
• Customer service
• Spanish
• English
• Microsoft Word
• Microsoft Excel
Languages
• Spanish - Expert
• English - Fluent
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