Customer Service Warehouse Distribution
Resume:
Tanis McCall
Gastonia, NC *****
***********@*****.***
Objective
I am seeking an opportunity to assist, organize, & handle business operations within your company, as well as gain knowledge of new skills that may be available. Skills
● Excellent interpersonal/communication skills, organization, flexibility, phone & office etiquette.
● Software: Microsoft Word, Excel, Publisher, Print Master, and Quickbooks.
● 72 wpm & 10 Key Calculator, Accounting Payables & Receivables, Payroll, Taxes Experience
July 2019 - December 2020
Walmart, Lake Wylie SC
Cashier
Provide excellent customer service in an atmosphere that has been created to accommodate consumer needs. Ensure that customers are taken care of in a timely manner, promoting a pleasant shopping experience, while providing kind, fast, and friendly service. May 2016 – July 2019
During this time of unemployment I gave birth to a baby boy. Also, I was in a car accident which hindered my ability to return to work immediately.
May 2015 – May 2016
Mountain Khakis
Warehouse Distribution – Returns Department Lead
Quality Control, Pick, pack, & ship. Organize returns department in order to process returns completely in order to create a matrix to illustrate with numerical data the amount of items returned, which type of item returned & what department the item belonged to. The data would provide consumer insight. Train new hires in each area of the returns department beginning with opening a return, recondition, to either restock or donate the return. Each employee needs to know how to make decisions in reference in determining which items aren't qualified also know exactly what disqualifies an item in general not returnable, how to classify the item returnable or not returnable, then what? Does the company donate the item or try to resale for a lower price in the warehouse sale? The ability to make sound wise decisions is imperative. May 2013- February 2014
Touched by Angels Home Health Care Inc.
Lead Service Coordinator
Staffing, scheduling, input client, & aid demographics, staff evaluations, staff to client scheduling, monthly reporting of staff attendance to better staff client needs. Communicate regularly with social workers from DSS, to determine eligibility of services, through Medicare & Medicaid in order to provide exact care. Import RN Supervisor visit report, track aid data. Obtain proper service authorizations, input service orders
& create the plan of care for each client based on specific requirements, needs, & requests. October 2012-May 2013
Hamricks of Gastonia
Head Financial
Handle all aspects of financial office. Prepare tills for cashiers, handle all bank deposits & change orders. Audit returns, sales, & financials of the company. Open & close store operations, maintain excellent customer service within the front end & create a positive atmosphere throughout the entire store. April 2008-March 2012
Energy Efficient Heating & Air Conditioning Inc.
Office Manager
Handle all business operations. Maintain accounting ledgers including payables, receivables, deposits, collection accounts. Reconcile the ledger on a monthly basis. Export reports for filing purposes. Maintain taxes on a quarterly basis & year end. Payroll tasks include reporting, implementing, & distributing. Schedule, coordinate, & dispatch new construction installations, equipment change-out request, new equipment startups, & service calls coming in on a daily basis. Implement business open/close operations, Manage cash intake, minimize past due accounts. Implement company wide on the importance of customer satisfaction with every job. Handle all complaints in a timely manner with the result to maintain client satisfaction. Communicate with multiple vendors on equipment purchases, materials in regards to installations, services, and new construction. Handle all equipment & material inventory. Provide excellent customer service, while maintaining customer satisfaction in regards to their heating & air conditioning needs.
Education
University of Phoenix
Associate Degree 08-2010 Business Administration
Bachelor Degree 12-2012 Criminal Justice Administration Association- Alpha Phi Sigma Eta Theta-University of Phoenix Criminal Justice National Honor Society
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